Snap-on ToolsReviews of snapon.com

HORRIBLE Customer Service! Several different answers in trying to get a ratchet repaired/replaced. Finally did what they probably wanted in the first place and threw up my hands, told them to go pound rocks. Buy something else that has a warranty that is actually HONORED.

The business model Snap On uses is the problem. The tool truck owners have to pay for your broken tools and then get reimbursed at a much later date. The drivers do not want to replace the tools as it affects their profits so they avoid people with warranty issues. My driver quit the company he was working for that owned several routes. They decided to sell the route back to snap on and now I can’t get new tools or warranty tools until they sell the route to a new sucker and then maybe we may have service again. It’s been 6 months….. Snap on warranties are no better than craftsman. You end up having to mail your broken tools back to snap on for repairs at your own cost. Harbor freight Icon tools are as good as snap on and there are no warranty issues. You have to drive to HF but at least they honor the warranties.

The driver of SN12PON seriously needs to learn about driving safely. One car went to pass on a dual carriage way and he sped up so they had to break the speed limit to pass and then he drives right up their back end. So I go to pass so I dont end up involved in a crash...he would NOT let me in and the proceeded to brake check me forcing me to pass him unsafely. Absolute psychopath! 14:10 30/9/2025

Several years ago, I bought a SnapOn brake stool. I paid way more than the average price for a brake stool, because of the "Lifetime Warranty". Recently one of the wheel caster mounting grip socket retainers broke. I talked to the SnapOn representatives that comes to my workplace about getting a new grip socket part for my stool. After 2 months of stringing me along, they told me that my brake stool had been discontinued and that there was no warranty. I told them that I didn't want a new stool. I just wanted the grip socket bushing to repair my stool. I showed them a new stool that my co-worker had bought from them, used the same grip socket bushing. they told me that they would not provide the item on a warranty basis, but offered to sell me 4 wheel casters with grip socket bushings. "Lifetime Warranty" is WORTHLESS!

Jonathon Mcroberts For any queries, our Customer Service team will be able to assist: Snap-on Tools UK Customer Service Tel: (01536) 413990 Monday - Friday 8.00am - 5.30pm can I honestly say this guy covers my area in BT 30 on professional disgraceful and ripping off his customers no I will say this mac tools is a lot better company to go with down this franchisee

DO NOT GIVE THIS COMPANY YOUR MONEY!!!! I work for a theme park in Orlando (lol you probably know which one it is)! There company did a park buyout… IVE NEVER BEEN SO DISRESPECTED IN MY WHOLE LIFE! There company employees trash scum of the Earth! Belligerently drunk, calling workers the b word (FOR ABSOLUTELY NO REASON LITERALLY WE ARE JUST WORKING), sexually harassed us too. This was a family event mind you. In front of there children and wives they acted like this. If you buy anything from them you are supporting the worst people on the planet earth. Men who act like that deserve jail. I’ll never buy anything from you! I’ll make sure no one else u knows doesn’t either 😘

Bought a tool box on ec paid it off a year early. Snap on will not pay the interest back for that year . We had ordered a new scan tool of nearly £10 000 pounds that has been cancelled dealer been told not to come any more

I wish I could give Snap-On Tools a zero star rating, but unfortunately that is not an option. Despite being a shop owner with over a half million dollars of snap on tools and toolboxes, I don’t expect better service than anybody else. I do, however, expect service. It’s been 5 months since I’ve gotten any assistance, and was told if I didn’t like what was being done, I could purchase the route. Called corporate, nothing being done, despite all unprofessional communication in writing. I will get my items warrantied through corporate and never use them again.