Snap-on ToolsReviews of snapon.com

Be very careful as snap on breach credit rules and can cause you serious problems with your credit file

Piece of Sh... company. Dont deal with them they will rip you off

Snap on Diagnostics, Absolute disgrace. Don't believe the hype, the premiums are not worth it anymore. Bought a tyre fitting machine with a service contract. Machine has gone down, there saying 6 weeks for a part to fix it. Ill be long bankrupt by then as the tyre fitting machine not surprisingly is the main money earner in a tyre garage. I'm at my wits end and have ended up buying a new machine as this is the only way I can save my business. On the vans it says "Unrivalled after care service" This statement is false! Buy snap on and sadly you will come to regret it.

I have between 150 and 200k in tools and equipment. They used to be great. In the last year there service has dropped dramatically. In the last few months they have been here to work on my tire balncer 3 times and it has been broke for 2 weeks waiting for them to come back and look at it again. My ac machine has been down for the same amount of time the have worked on it 2 times and still having problems. My equipment are less than 5 years old. My business will not buy another piece of snap on equipment period. I can't even get a call from them. Very bad business costing me money.

I bought a tool for my Husband. I used the correct code. The tool was over £100. when it arrived it was not the tool I had ordered. The receipt sent with the tool said ratchet the tool sent was a spanner. When I complained to Customer services I was treated as though I was being unreasonable, rude and out of order. Nearly 2 weeks later still no refund despite doing everything they told me to do. Absolutely useless. It has also cost me over £5 to send this back and I have just been informed that I won't get that back. I will never buy from this company again

I bought snap on tools years ago mainly because of a great dealer in the college town I was at an also I buy quality. I need repair/warranty stuff done and need to purchase some stuff. I have left three voice messages in the span of a few weeks with a local dealer and he had never called back. I have tried to search other dealers and you can't. Isn't the object to sell tools? How does that happen when you cannot find a dealer and the one you try to contact never calls you? Very very dissapointed. I wish now that I'd never bought snap on tool and got craftsman.

Been buying snap on tools for 10 years. Gone massivly downhill. Quality of tools have slipped and price is horrendous. Warrenty is a joke. And customer services useless.

We purchased an AC machine from snap-on and wish we never had. The first week we owned the machine it broke. It took Snap-On NINE MONTHS to send out a technician to fix the problem. By the time they fixed it - it was FREEZING outside so we didn't need the thing. Fast forward to spring and we the first time we attempt to use the machine AFTER it was repaired - NO SCREEN. It DOES NOT WORK AGAIN. Warranty isover because they needed 9 months to find parts initially and then we didn't need it for three winter months. We've been waiting more than a week already waiting on equipment to come out and inspect this machine. Want a great way to waste $15K ???? Buy a snap on AC machine. We worked with our local truck who escalated and our requests to return this lemon of a machine. The request was denied. We spoke with corporate who told us to use it as a paperweight! Can you believe that?! Never again will we purchase anything Snap On at this shop.