Snap-on ToolsReviews of snapon.com

I am a student with the sep program and I purchased tools . after I received the tools and a lot of them where in non working condition, chrome scraped off those expensive wrenches, grease built up from use, hammer came all cracked on the face of the deadblow soft, screw driver came broke already the Philips side warped, you know all of this when I bought 12k in tools from them, It is a hassle for a student to warranty anything my so called snap on guy we got to go through is very unprofessional rarely answers the phone or email , customer service for students is a complete run around. they tell you there's nothing they can do I have to go through a person who is difficult to get a hold of. Come on snap on get your shirt together, yeah us students are rookies but we still deserve some professionalism for those type of prices. Won't be buying anything from snap on until you people send me my screw driver that I warrantied but never got back and can't get ahold of no one. Us students use these tools to learn with, we can't learn if you all can't send us are tools back from warranty, also please look into who is sending used tools. I wasn't even proud to show anyone due to the condition I received my tools in. I took the time out hoping maybe someone who cares about snap on can correct these issues I shouldn't receive wrenches were copper is showing everywhere, some have welds that make that wrench useless. I payed a lot of money to be treated like this.

Poor quality if your a heavy haulage mechanic, overpriced, the 18v batteries are weak. The representative only come round on payday so they can collect the bag full of cash and pee off for another 3 weeks. God forbid your tools break ie 1/2 inch air gun £185 to be sent away for repair which will take months. I'm done with them switching to milwaukee for my battery kit they are far superior. Don't waste your money.

It’s sad when you see snap on truck pass, but will not come and service you because you will not spend a certain amount of money with them. I’ve been faithful for 20 years to snap on tools I will not purchase another tool from them

Quality tools but way overpriced, your better off calling a mugger and handing them your wallet. Snap on is a gaggle of pirates.

Customer support is thick. I've asked the same simple question three times now and have gotten three different non-answers from three different people in the same email chain. Their electronic torque wrench has a poor battery compartment design that loses contact during the torque process. So I'm asking for the maximum safe operating voltage of the internal circuit. First response "I do not show we carry a battery pack for this item. Unfortunately if this unit has been modified in any way we can not direct you on what can be used." Second response "I apologize, we would only be able to inquire about the voltage with the original battery pack in this. I do show this can be sent into our repair center with a $125.00 flat rate repair cost. Is this something you would like to do? If so, please advise your full address, phone number and where the tool was purchased to get a warranty started for you." Only there is no battery pack, this wrench operates on 3 AA batteries. Third response "Per our engineer, it’s not an insulated TW so we don’t typically test it on energized circuits." My question? "What is the maximum voltage the circuit inside the torque wrench can operate at safely? If you can't answer, forward my query to an engineer or someone who can."

Impossible to get any kind of customer support. I've been a long time customer 10+ years. And the quality of the tools has gone down significantly. No longer truly made in America. It's all Chinese garbage now. You're better off buying harbor freight tools, at least their customer service is willing to help. And forget trying to order anything your rep doesn't have on the truck. 6+ months. Good thing I don't make a living with these tools. Oh wait. I do. Or did. Can't make money without the tools. Can't pay snap on without the money. I will never buy anything from snap on again.

I am service manager at Toyota. Snap on sold me a defective $20K tire machine. My techs broke multiple rims and damaged tires. Had snap on rep come out and train my techs on how to use it: the tech they sent broke a tire and rim (my employees). Snap on refused to pay for it or acknowledge the defect in the machine. Ted our area rep was a D*** about it the whole time and refused to help. The tech from snap on that broke it came out and offered me his own money to pay for it. Did not take it but appreciated the gesture. Snap on is no longer welcome in any of my groups 5 dealerships. Unbelievable. I hope snap On sees this and when you do email me. I am located in Boston metro.

I am only giving this a 1 star because I can't give it a zero. I have been a long time customer of snap-on and when my account was finally paid off snap-on continued to run my payment. When I finally found this and that my account was paid off all they could tell me was we will refund it but it is going to take about a month in half or longer to get the full amount back. Customer service is terrible inwould not recommend snap-on anymore. Cornwell and other brands have better customer service