SnaplyLensReviews of snaplylens.com

I ordered the SnaplyLens phone camera monitor kit which was delivered August 3rd and was hoping to use it for teleprompter recording, but ran into a persistent audio and video lag when pairing it with a Bluetooth microphone that made it unusable for that purpose. When I reached out to support, they had me troubleshoot (checking screen mirroring settings, sending a screenshot) but never resolved the actual issue. The bigger problem was the return process. Their site advertises a satisfaction guarantee, but when I asked for a return and refund, I got no response. I followed up again a week later and still heard nothing back. It's been over a month now with 7 separate requests and no reply, no return label, and no refund information. I wanted to like this product, and the idea behind it is good, but a satisfaction guarantee doesn't mean much if support simply stops responding once you ask to use it. I'd think carefully before ordering if a smooth return process matters to you.

It will not work with my iPhone. It doesn’t connect. I’ve tried to connect it through Bluetooth and screen mirroring neither option works. When I tried to send it back I had to humor through hoops. The wanted me to send a recording of what it was doing. I would not recommend.

I purchased multiple back cameras from Snaply Lens on Feb 14th. With it, I also purchased shipping insurance. I was excited about my purchase. On Feb 27th, I received an email indicating that my purchase was delivered. I was confused as I work from home, have a dog, a RingCamera that alerts me when someone is at my door, and a doorbell. However, none of this was activated. I emailed Snaply Lens to inform them that I did not receive the package. After sending, I checked the cameras and saw that the delivery driver threw the package on my stoop, took a picture and drove off. No attempt to actually make contact to ensure it was received safely. Snaply Lens has been made aware of this. As of right now, their position is that they cannot do anything once the package was delivered and provided me a picture. I’ve questioned the insurance policy and am waiting to hear back. I can’t tell you if the product is any good because I never received it.

This product does not support IPHONE 17 pro etc......DO NOT BUY THIS PRODUCT, TOTAL WASTE OF MONEY.

DO NOT BUY FROM THIS LYING, THIEVING COMPANY. I HAVE FILED COMPLAINTS WITH THE OREGON ATTORNEY GENERAL, CONSUMER PROTECTION FRAUD, AND SO ON. GOOD LUCK FINDING AN ADDRESS OR GETTING ANYBODY TO RESPOND TO YOU THAT ISN’T AN AI BOT. THESE PEOPLE ARE LIARS AND CHEATS and will do ANYTHING to avoid refunding your money. They say that they’re located in Zürich. This is all on purpose so that they can continue to steal from the American public. This company makes me sick and should be avoided at all cost. It’s pathetic, nauseating and disturbing. If I told you all of the crap I’ve been through with this company, your head would fall off your shoulders. The most unethical company I’ve come across in a long time.

This is white-labled, drop ship trash, probably from Alibaba or similar. It is cheap, laggy, and doesn't hold a live view while recording video. It is utterly useless for the purpose I bought it for. The exact same thing can be bought for much less expensive on Amazon, but that wouldn't fix the performance issue.

Faulty product that doesn’t work and they won’t let you return it unless you take video from SOMEONE ELSE’S PHONE showing it doesn’t connect to yours. Scam artist company. Don’t bother.

The product does not work with my phone. I wanted to return the product. I contacted customer no service. After several interactions, they have essentially told me I am stuck with their product. They boast Satisfaction Guaranteed. What is not so clear is that if you open the item, it is not returnable. How can a consumer know if they are satisfied if you can't try the product out. Very shady business. I attempted with my wife's iPhone, a supposedly compatible device. I couldn't get it to link. They sent me a series of complicated steps to take. Now they want me to send them a video so they can further assess. Great and all, but I do not want this POS. Their website is misleading. If you like throwing away money and time, then I highly recommend this product.