Snagged & BaggedReviews of snaggedandbagged.com

Has been sitting in Same shipping status - label created not yet received by usps - for over a week.

Buyer beware. I ordered a pair of shoes from Snagged & Bagged that never arrived. Although USPS marked the package as delivered, my building has both a doorman and a package management system that logs every package entering the building. There is no record whatsoever that this package was ever received. I immediately contacted the company, explained the situation, and provided details about the missing delivery. Rather than helping investigate, offering a replacement, or providing any meaningful proof of delivery, I was simply told that USPS showed the package as delivered and that I was out of luck. What makes this experience even worse is that I ended up paying for a second pair of shoes out of my own pocket because I still wanted the item. Despite spending additional money with the company, they refused to offer any accommodation, replacement, store credit, or refund for the original order. I understand that shipping carriers make mistakes. What I cannot understand is a company that places 100% of the risk on the customer and provides no support when a package disappears. The issue isn’t that a package went missing. The issue is how Snagged & Bagged chose to handle it. In my experience, once they have your money, customer service is nonexistent. I will not be purchasing from this company again.

I ordered a workout tank from this company. They sent me the wrong size. Instead of offering to send the correct item, the only resolution they offered was to send me a refund, but only if I jump through all the hoops of returning the incorrect item they sent to me. The item/ size I originally ordered is now out of stock. Horrible customer service. Do not recommend.

Everything is wrong with this order. Don’t even try to get a customer service representative on the phone because you won’t. They are sending me the wrong size and they told me it’s a final sale. What a scam. I would never do business with this company again. I had never heard of them before this. EDIT: shortly after involving my bank and writing this review they did cancel my order and reimbursed me

Terrible return policy and poor customer service

Prices are misleading. For example, items are often listed as retailing at a price that they never actually retailed for, with a "sale" price that's more than the actual retail price. I contacted them and they claimed it was due to "factors" that explained nothing about why list the wrong retail prices and offer a sale price at more than retail. Long story short, not to be trusted. You might be able to grab a bargain, but never assume you're getting one.

Do not buy from this place. I bought a paid of pants and they looked nothing like the picture. Besides that their size chart was way off on size. The pants they sent me would fit 3 of me in them. I notified Snagged and Bagged and they refused to exchange them of give me a refund. Also, the quality of their clothes are poor. I WOULD URGE EVERYONE TO STAY AWAY FROM SNAGGED AND BAGGED.

They advertise things they don’t have…for That reason I won’t do business with them. That sucks, good luck!