Snagged & BaggedReviews of snaggedandbagged.com

The worst customer service. They said it is delivered but in fact it was delivered to their own warehouse and I asked for resolution; they said they are not able to reship or refund this package and recommend following up with the local police station. The worst experience ever.

FALSE ADVERTISING. BAIT AND SWITCH. Purchased a long sleeve autumn cashmere sweater. They sent me. 3/4 sleeve sweater. After a dozen emails in which they refused to exchange for the advertised item, they finally agreed to a return if I pay shipping. BUYER BEWARE.

🔴 Public Review Title: Absolute Bait-and-Switch – Stay Away!Review Text:Avoid this store! I ordered what was explicitly advertised on my invoice as premium "Vaneli - Women's Premiata Bonnie Sneakers" for a gift. Instead of the luxury model pictured, they shipped a completely different, lower-tier shoe (the Vaneli Penny sneaker) in a plain pink box.When caught, customer service admitted it was a "listing error" because they didn't even have the premium shoes in stock to begin with. Their solution to completely ruining my gift plans? A generic apology and a lousy $20 discount code to spend more money with them.They are forcing me to spend my own personal time and gas to drive to the post office to mail back their mistake before they will release my money. This is a classic bait-and-switch tactic to get consumers to buy cheap stock under luxury labels. Do not trust their listings!

They sent the wrong size, after it took like 3 weeks to receive my package. It was two pairs of running shoes, which are one size too big. So now I have two pairs of shoes that don’t fit and they will not exchange them, even though they sent the wrong size. DO NOT ORDER FROM SNAGGED AND BAGGED!!!!

I ordered an item in late April. I was sent the item in the wrong color. I have been trying to contact the company since early May to have the issue resolved. Sometimes I get back an email saying "we're looking into it," sometimes no response at all. BUT THE ISSUE HAS NOT BEEN RESOLVED. I AM LOSING HOPE.

ITEM NEVER DELIVERED I would caution you NOT to buy anything from this website. I purchased Staud mules that cost $161.00. I received an email stating that the shoes were left in the big section of our community mailbox that requires a key for access. This never happened. Either the mailman delivered the shoes to the incorrect box or house, or never put it any mailbox. I contacted Snagged &Bagged, they refused to refund the purchase because they had a delivery confirmation. I have no reason to lie, I never received my shoes and will never purchase from this website again. Snagged & Bagged decided to use USPS for its deliveries and should be responsible when USPS failed/fails to delivery paid for goods.

⭐☆☆☆☆ One of the worst online shopping experiences I've had. I placed an order expecting to receive the items I purchased, but instead I received the wrong product. After contacting customer service, the situation only got worse when a second shipment arrived and it was also incorrect. The first item I received raised serious concerns about authenticity, and the second item was completely different from what I ordered. I ordered jeans and received a pair of floral, flowy pants. What is most frustrating is that these were not isolated mistakes. Multiple items were incorrect, which suggests significant issues with quality control and order fulfillment. As the customer, I was left spending my own time documenting errors, contacting support, and arranging returns for products that should never have been shipped to me in the first place. While customer service was polite, the resolution placed the burden on me rather than taking responsibility for repeated fulfillment errors. I have completely lost confidence in this company and would not recommend purchasing from them.

I ordered a pair of sandals and I never got them waiting a solution for that two weeks and they only think they did is telling me we ship it so go to the police to do an investigation. The worst costumer service I have ever had I lost 60$ and no shoes received