Swen H.
Support is nonexistent
Support is nonexistent, I've tried several ways to get in touch with them and I get no response. I was able to buy sms credits, but they require you to contact support to be able to buy a number, not standard for SAS apps, but I would be ok with it, IF ANY of the options to contact support ACTUALLY WORKED. Now I have $25 worth of SMS credits with no way to use them! *Edit I was finally able to contact them through the email listed in this Trustpilot profile, so I've bumped my rating up to 3 stars.
Response from SMS-iTAug 3, 2023
Hi Swen, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our support services. We truly value your input, and your review has brought to our attention the need for improvements. We want to inform you that we are currently in the process of launching SMS-iT v2, which is scheduled for release on August 21st. As a result of this major update, we are revamping our support department to better cater to the needs of our customers during this exciting time. During this transitional period, we acknowledge that our support channels may not have been as responsive as expected. We understand the frustration it may have caused you. As of now, our support team is available through email and phone almost 27/7, and we're committed to addressing your inquiries promptly through these channels. However, due to the restructuring process, we have temporarily reduced the availability of our online chat support to a few hours per day. We understand that this may not be ideal, and we apologize for any inconvenience it may cause. Additionally, our Zoom support is currently unavailable as we are preparing our support team for the upcoming launch of SMS-iT v2. We are pleased to hear that you were able to get in touch with us through the email listed in our Trustpilot profile. We appreciate your understanding and have taken your feedback seriously to enhance our support services. Once again, we apologize for any inconvenience you experienced, and we are committed to improving our support to ensure a smooth and seamless experience for all our valued customers. If you have any further questions or need assistance with your SMS credits or any other aspect of our service, please do not hesitate to reach out to us via email or phone. Thank you for your continued support and patience during this transition. We look forward to providing you with an even better support experience as we launch SMS-iT v2.