Newaz C.
Tool does not work for me at all
Tool does not work for me at all. purchased to include sms, fax, phone calls, etc. and nothing works. They upgraded their system and I'm excluded from that. disappointing. this tool has shift to AI.
Response from SMS-iTNov 8, 2025
Thank you for your feedback. After investigating your account, we found that the issue wasn’t with the platform, but rather that your account had never been set up or activated since your purchase over 18 months ago. Following your review, you reached out to our team, and we immediately advised you to schedule a free onboarding session at (https://onboarding.smsit.ai). Your onboarding took place two days after the review, during which our team helped you properly set up your account. Once configured, all features—including SMS, fax, phone calls, and AI tools—worked exactly as intended. We’re glad your onboarding resolved the issues, and we encourage all users to take advantage of their complimentary setup session to ensure the best experience with SMS-iT. Our support team is always available to help whenever needed.