Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

It was horrible. The hot tub was totally nasty! Still have nightmares about it.

It doesn't even deserve a star. The cabin was dirty. Very dirty. It was recorded. I honestly feel like we should have gotten a discount. We drove 5 hours. Then had to drive another 45 minutes to get to the replacement. Next time make sure the cabin is ready instead of just telling someone it is.

I would never ever again book a cabin with them! Last year we booked a cabin with them. They sold the cabin with the intention of placing is in another cabin. Fortunately our relatives got there a day early, went to the address of the cabin we rented and met the new owners eating breakfast! They told us the house was sold a year ago!!! Well we confronted colonial properties and they called the police on us to be removed from their office! The police suggested we file a report and it would be filed with BBB. Which we did. But you are taking a risk with your money and your accommodations when you book with them. There are plenty of other very nice legitimate renal companies in the area. I suggest using one of them!!

I will keep this short, first I made the reservation online with a credit card that had not been used in almost two years, immediately after using the card to make the reservation, I had fraudulent purchases on my card, indicating (at least to me) that the website is not secure. The company's website does state that check in is 4pm and after. It was definitely after for us, when we arrived at 5pm, the cleaning crew were still in the cabin cleaning. I called Colonial Properties to inform them and Brenda informed me that the cleaning crew had ran into traffic (this was curious to me because we had actually arrived into town at approximately 3pm and tried to waste some time before going to the cabin and we saw no traffic issues). Brenda also informed me that is why check in is 4pm OR AFTER. I can understand that issues arise that could cause the cleaning crew to be late, but not offering an apology or any kind of communication to inform me that the cabin was going to be late to being ready to me is unacceptable. I would like that customer service should be Colonial Properties too priority. I can tell you that I was definitely not appreciated as a customer with Colonial Properties.

Pictures showing the cabin were misleading. It was on a busy main road traffic ran all day and night. The view from the back porch was the back of houses.

It was a pleasure making our reservations. The staff are so friendly, knowledgeable and helpful. We are looking forward to our stay in June. We have rented in the past with Colonial Properties and never been disappointed. I would highly recommend them.

We booked a stay at the bear track with josh the resevation went great for march the 10th-12th when we arrived the cabin was beauiful my kids couldnt wait to get in the outside hot tub so we went out to get in but the water was cold we turn the temp up waited but it still never got warm so they couldnt enjoy that that night so they decided to go up stairs to that one and the water was cold to none of us could even take a shower that night no hot water anyway but my husband didnt call them that night cause it was late and didnt want to get anyone out.so he waited til around 8 the next morning they said they would have someone right out we waited til 1130 and we had tickets to go snow tubing in gatlinburg so we had to leave it had been 3 hours and noone showed up around 230 they called back and said he came out but couldnt get in my husband wasnt thinking and took the key with us so josh was really rude with him told him he had to charge us 25 because he had to come back out where we had the key .our fought we had the key but not our fought none of the hot water worked inside or outside we paid to enjoy it and couldnt my husband got upset and ask to speak to a manager well couldnt til monday the bad thing is they charged 25 before he even came back out so we went back to the cabin to waited on him he did come and was fixing the hot tube as we left said it was the heating element and he would check the hott water for us.we left we had plans we were on a little vaction so didnt want to stay there the whole time with the kids we went out for around 3 hrs came back and thought the kids could enjoy hott tub the last night but it still wasnt warm it was warm by the next morning when we were leaving .we will never stay with this property again kids couldnt enjoy it and they treated us like it was our fought and charged us 25 this is crazy.when u book something that tells u we have 2 hott tubs to enjoy thats what u expect and would have love for at least to have had one warm shower while i was there.He talked to the manger monday amy or michelle not sure which one she was just as rude as josh .not good business

Wi-Fi didn't work. Hot tub wasn't hot. Front office knew nothing about the property nor did the maintenance man