Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

DO NOT STAY IN ABOVE AND BEYOND!!!!! I got here and there was no power for a hour. I called the emergency line and they said someone would be on their way. Well 20 mins after the call they called me to see if the power was on. It had popped back on without anyone coming to check. Then there was NO WIFI!! What place doesn’t offer FREE wifi??!! You had to pay $3.99 for a hour🤨.. NEXT the tub upstairs stared leaking water down stairs!!! After all this I’m done and cut my trip a day almost 2 days short. They will never have to worry about me again!!! PLEASE READ REVIEWS

If I could do 0 stars I would worst experience in my life whenever me and my family left there cabin they tried to lie and say we broke a lamp and took 300 dollars from my account and when I asked for pictures of the so called damages I kept getting excuses oh the maid has the pictures well they never sent me the pictures lucky for me my bank gave me my money back and made them pay my bank back!!!

Even if everything worked properly you would still get a bad review because of how dirty the cabin was when we got there despite the 'cleaning fee' you got paid.

We came to beautiful Gatlinburg to have amazing friends together. There were 27 of us, of which 13 were children. We rented this cabin for the pool, 2 hot tubes, and game room for the kids. All of which were broke and did not work. On the first floor the washer was broken, no electricity on the main side of the kitchen, the water in downstairs indoor jacuzzi tub would not shut off completely(the kids used it once because they were so disappointed that the outdoor hot tubes were broken) the pull out couch was completely broken. On the second floor, the air hockey table did not blow enough air to play the game, the Foos ball table men were broken, so you couldn’t play that either, and the elevator was also not working, and outside of the cabin had trash all around it. I called the property 8 times during our 4 day stay and NEVER received 1 call back, they just kept telling me “Someone” would call us back. On the day we left, maintenance pulled in our driveway and then backed out, waiting for us to leave. We had to venture out and spend more money. We still had fun considering the amazing group of people we were with, but a few days after leaving the cabin, a few of us broke out with bites all over our bodies that itched like CRAZY. I had to go to the doctor because of this. The doctor said I was allergic to the bed bug bites I had all over me. Once again I called and asked to speak to the manager Josh, to let him know that I think our cabin had bud bugs. He said he would call me back, I never heard back from him. I called back 2 days later and his exact words were,” We didn’t see anything.” I never got even got an apology for all the things wrong with the cabin or the bed bugs that came along with it. Colonial properties should be ashamed of their selves. They know absolutely nothing about customer service and they are using false advertisement with the amenities that were supposed to be in this cabin. I never received any money back or any sort of compensation for the lack of this cabin or the sickness that I got after staying there. I can’t believe people treat people this way!!! It’s really sad! I hope somebody else read this so they don’t go through the same thing!

PLEASE FOLKS- Do yourself a favor and look at recent reviews on here as well as BBB. Manager Josh thinks he is the bomb diggity and its apparent in everyone else's claims. Poor management. Mouse feces throughout the kitchen (drawers, cabinets, everywhere) and on two of the beds. Linens were not properly cleaned (stains on comforter and shams). Smoke detectors not working properly. Sofa sleeper broken and unable to use. ZERO attempts to make this right. No housekeeper, no partial refund, no apology.

Dont stay with these people...their cabins are disgusting, dirty, the sewage is backing up, nothing has been swept, cobs webs everywhere. (Their website is definitely fraudulent...places look nothing like the advertising).We had to be moved due to the back up of sewage gases into the cabin. They moved us into town in a condo with no amenities and still wanted us to pay the cabin prices and a cleaning fee and it hasn't been cleaned in months...we only slept there from midnight almost 1 am until 8 am...and all 4 people had to shower in one bathroom....we never used any other amenities. Terrible service, terrible customer service to expect people to pay over $550 out of the $700 we paid for a private cabin, with hot tub, fire pit etc..for basically a hotel room with a kitchen and no other amenities..... worst service ever out of the 15 yrs we've been going to pigeon forge. Please save your money!!!

We rented the Laural hill cabin for labor day weekend and it was horrible the cabin had a roof leak and the ceiling was falling in the kitchen table fell apart just by putting a elbow on it and the billard table had the pockets cut out of it I called the after hours number and the lady was rude and hung up on me the next morning I called colonial properties office the manager said he was not going to give us a refund but if I would buy 2 more nights he would give me 1 more night for free like I really wanted to stay in that run down crappy cabin 3 more nights

Cabin was nice, loved the area, it was not clean. I wrote my name in the dust on cannisters, wall hangings and fireplace decorations. There was feces on the rim of the toilet, and only 2 jets in the jacuzzi tub worked. Microwave vents were greasy and dirty. Blinds were dusty and the door shades were falling apart. Pots and pans were a whole different story.When I checked out Colonial sent a message to see if all was ok or We need to talk. I hit We need to talk, I've been home 3 weeks without a response from them. We stayed in Snuggled Inn . I would not use this rental agency again nor would I recommend it.Maybe a new cleaning crew and some updating would help.