Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

Cabin was beautiful, getting away with family was priceless. Close but not close. Upon arriving, there was used soap in bathroom, bathroom sink was dirty and trash in trash can. Hot tub (big draw) was at 75 degrees. Took all night to get up to a useable temp and didn't stay warm long. Wifi password didn't work. Maintenance came down the next day and left us the password but after that even the router didn't show up for us to connect. So glitches but over all we had a blast and would go back.

easy transaction. a bit complicated to me and the sales girl had to repeat several times. I'm not all that familiar with the computer log ins.

Excellent experience so far. We are planning our trip to Gatlinburg for early June 2017 and recently paid our deposit for the cabin. We are looking forward to working with Colonial Properties.

Our rental is scheduled for May so we haven't been there yet. It was helpful to be able to reserve our cabin on line, but we were stumped when we were required to *sign* our credit card charge and rental agreement. We had to call the next day and ask a lovely and helpful lady how to go about doing that and she walked us through. How fun! I didn't know my computer could do that!

The Cabin was absolutely gorgeous as pictured. Cabin had everything we needed and more. No hastle check in map and key code were sent in a timely manner. Our only issue was bird poo all thougout the cabin as the cleaning crew left the patio door open prior to our check in. It was gross that one of our guests went to lay on her bed after dinner directly into dried bird poo. On a good note some one came out immediately and cleaned it once reported. Also the cleaning crew came @ 10:30 our check out was at 11 I thought they should have waited to come after 11 or exactly at 11 we felt a bit rushed out. Good overall experience.

We haven't been to the cabin yet but the staff has been very helpful so far.

Seemed I was rushed through my inquiry call. I guess I got enough info as I did book a rental I had been interested in. I just feel it was not a "personal experience".

Breaks everything down very well!!!