Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

I would first like to say that we were happy with the cabin we stayed in, Bear Point. It was conveniently located between Pigeon Forge and Gatlinburg. It only took a couple of minutes to get to town, but we felt like we were secluded. Other than a few minor repairs/upgrades needed (end table leg broken, light switch to work over head lights, poor quality mattresses, wifi didn't work) it was overall in good condition and clean. However, I was not satisfied with the outcome of the reservation process. The company ended up charging us $20 more dollars than we were told upon reservation. I couldn't argue that price further than what I did because we didn't receive an email confirmation upon reserving the cabin (employee error). When we paid the final payment, we were told that we should have actually been charged $200 more dollars (employee error) but they would honor the $20 more dollar total they had documented. I emailed the owner Ben Hughes to his work account and FB work page and did not receive a response back. That was the most frustrating part. With FB you can see that the person read the message, but he didn't take the time to respond. Due to these issues, we will not use this company again.

Colonial Properties listed this unit as having WiFi, it does not. This was a work and play stay, and we really needed the wifi for work. Colonial did nothing to help us, and now we have huge overages on our cell bills. The toilets were not cleaned when we arrived, and the tub in the master bath does not drain, a shower nightmare. And, on top of that, the master bedroom was full of lady bugs, we had to vacuum them up just so we could go to bed. When we contacted Colonial Properties to report the problems, they did nothing.

Nice floor plan but kind of a dump. Mold around tub. Old rugs in bathroom. Bad shower curtain. No hooks to hang towels. Torn carpet in bedroom. Bad paint job throughout. Old bathroom fixtures from 1970's. old bandaid stuck to ceiling in one bathroom. Crusty!

not exactly what it appears in the photos, kitchen and bathroom floors were dirty, could write your name in the dust on the bed headboard, two light fixtures on the porch , yet only one light bulb. needed a flashlight to see to unlock the door at night.. carpenter bees drilling all around hot tub area , would not recommend this cabin to anyone as I will never stay their again...................

Unfortunately we had a bad first cabin experience at "Dream Retreat" with colonial properties. Looking back this could have easily been a 5 star review instead of 2. Cabin was beautiful and in a great location. Problems, view almost completely blocked by over grown trees, hot tub broken entire stay, trash outside cabin not picked up. The couch, pool table, indoor jacuzzi, windows all were not cleaned well. BBQ pit completely rusted through bottom. These are all easily "fixable" problems. Hopefully the company invests some into getting these issues resolved because the cabin could be amazing if these are corrected. The office did seem to be readily available for us to contact but it's not my desire to call over and over to follow up on issues that shouldn't be there in the first place on my anniversary. We called multiple times over the cleaning and broken hot tub issue. They did eventually send a cleaning crew later in the evening but it ruined our time to go enjoy the city because we didn't want anyone inside with our valuables. Also, the maintenance man came late the first night and told us the hot tub would be fixed the next day because he did not have the parts to fix it. Well, the next day came and gone and we never heard another word from the office we called and they said it should be fixed soon. We're back in Texas now and still no word of the hot tub was fixed but I know it was broke when we checked out. We had no offer from colonial to comp our stay or even a "sorry about that checkup call". That's ok we still made the best of it despite the issues the cabin itself is beautiful. Location is good. Overall I think they tried to help us just didn't follow through.

The cabin itself is decorated beautiful. But there is no privacy and no view like stated. The cleanliness is terrible. If you had allergies you wouldn't be able to stay here. It's so much dust until it's actually hanging off of the curtains , the top of the refrigerator has dust and bugs. The appliances are outdated and dirty , rust in the hinges of the refrigerator, the washer was full of dirty towels , there's a musty smell in the bathroom, the floor in the bathroom was filthy. We went to the nearest store to get cleaning supplies to wipe down the kitchen table . It's definitely not worth the money that you spend. We've stayed at other a cabins for the same price that were much better. For what you spend here you would have at least thought they would have coffee filters. What we plan to do is leave the filters for the next guess along with the disposable salt and pepper shakers. With that being said we definitely didn't try the Jacuzzi or outside hot tub.For the cleaning fee that we were charged it's ridiculous . We traveled 6 hours for a weekend getaway that's very disappointing. The pictures aren't even of our surroundings. Thank God for photo shop. I paid the extra money because of the views and privacy that was described. It's only the two of us but we rented a cabin that sleeps eight because of the descriptions that were given. I'm just at a lost for words.

Upon arriving we were surprised in the condition of the property. First off we understand that all items displayed on the website property profile are not always promised as seen, BUT we feel that the quality of replacements should be equivalent to what is shown and to the price charged. The overall quality of this particular unit was less than disappointing. In our experience we have previously rented other cabins in the same area, the same price range that were of better quality, better views, and the interior was much more updated and upscale. The unit could definitely use some TLC!!

Bear Paws is run down and needs a lot of work.Decking is in need of replacing. Roof has severe damage. Place was not very clean upon arrivial.The hot tub only has a few jets working and wasn't very good shape. There is no room for a pool table at the cabin and its in poor shape. The road to turn on going to the cabin isn't marked and is basicly a four wheel drive only road.The cabin over all is pretty run down. The only plus is that its very secluded and peaceful.