Smokers MallReviews of smokers-mall.com

Scammers - stay way. I ordered from them months ago. Did not receive my order. Just got a phone call saying they could not refund my money. Then the guy on the phone started changing the subject.

I purchased from this company a few years ago, and had much the same experience as the other reviewers: ordered a product, waited weeks and weeks, and it didn't show up. All the while I was being given all kinds of excuses about stock shortages, parcels being returned damaged, USPS's website being broken, and so on... Fortunately, I issued a chargeback on the last day of the 60-day window and received my money back from the CC company—at which point I received an angry email from the customer service representative saying that this "wasn't a good way to do business." The audacity is pretty hilarious, in hindsight... :) Needless to say, the whole company is obviously a scam and you should not even think about ordering from them.

I too was ripped of for $336 by Smokers Mall.com. Given the run around since Sept 2, 2020. It's now Dec. 9, 2020. Went to my bank and no recourse since its over 60 days. AND, I'm sure they KNOW that!

Going on 14 months since I placed my order, 8 months since I asked for a refund, thinking their "100% Guarantee" was legit. This site has stopped all correspondence with me...no longer answers my e-mails. For a senior in his 70's with Social Security being my main income, I can't afford being ripped off for $210.00.

I’m so glad that I read the reviews, almost order it myself. I can’t believe our/ their government don’t track this company down and put them behind bars for robbing the consumers.

Yes I too have been scammed & refused to give a refund. Saying covid delays for 4 months. Gives a usps tracking # but never sent it to them to deliver. Response is always "be patient"

I ordered 2 cartons on February 2, 2019, It still not received. I sent them many mails for inquiry but their responses were all the same, just let you wait instead of issuing refund. Is it scam?

Same experience as everyone else who has posted. I’m out $206 that I’ll never see again from an order placed almost a year ago. One poster mentioned a wire fraud claim. Certainly would like to know how to file one & if that’s a viable route. DO NOT DEAL WITH THIS COMPANY!