Ash H.
TERRIBLE. GO TO LUCKYELK OR TWB OR SIMPLY MARY
They advertise an amazing product, and then sell you completely different. I bought thca dab, they sent me pink glittery toothpaste. I want a dab vaporizer, they send me a cart battery that doesn’t even turn on. But my favorite part of this site, is if you try to reach out and refund your broken products. So there’s this 30 day refund thing on there you can refund no matter what and I reached out and they call you names and rejected my refund.
Response from SMOKEAFeb 12, 2026
We take product quality and customer satisfaction very seriously and we stand behind legitimate defects or order errors. In this case, we thoroughly reviewed the order history and prior return requests associated with this account. Nearly every order placed resulted in a claim that the product was defective, incorrect, or not as described. After multiple accommodations, we determined that the frequency of these claims fell outside of normal purchasing behavior and were no longer eligible under our return policy. We did not “call names,” and we remain professional in all customer communications. For manufacturer-related defects, such as battery functionality issues, we provided direct instructions for submitting a warranty claim through the brand, which is standard industry practice. We remain committed to fair and reasonable resolutions for our customers while also protecting against policy abuse. If any customer ever receives an incorrect item or a confirmed defect, our team is always happy to help.