SmodinReviews of smodin.io

Response from SmodinJan 30, 2025

Hi Jed, Thank you for reaching out and sharing your experience. We sincerely apologize for the mistake in processing your subscription and for the frustration this has caused. After reviewing your case, it appears that your subscription was incorrectly charged for an annual plan instead of a monthly one due to an error on our processing team’s end. Additionally, the cancellation was not handled as expected, leading to a delay in your refund. We completely understand your concerns and take full responsibility for this mistake. Please rest assured that you will receive a confirmation once the refund process is complete. We have also addressed this internally to ensure that similar issues do not happen in the future. Sincerely, The Smodin Team

Response from SmodinJan 23, 2025

Hi Nalis, Thank you for sharing your experience. We understand how frustrating it can be to receive unexpected results from the tool, especially when you’ve put in the effort to write the text yourself. In order to better understand what happened, would you be willing to share the specific text in question? Kindly email us at [email protected]. If we can review it and pass it along to our development team, we may be able to identify what caused the unexpected output. While we can’t guarantee an immediate fix, we’ll do our best to ensure that similar issues don’t arise in the future. We value your feedback and we’re committed to improving the experience for all our users. Sincerely, The Smodin Team

Response from SmodinJan 20, 2025

Hi Nasir, Thank you for sharing your feedback. We sincerely regret that your experience with our service did not meet your expectations. Allow me to clarify a few points and address your concerns directly. When you signed up for the trial, our system attempted to process your payment for the subscription as part of the trial activation. However, we noticed multiple failed payment attempts on your card which is why you may have seen repeated transaction notifications. Please rest assured that if there was any amount withheld during the verification process for the trial, it should have already been released back to your account by your bank. We kindly ask you to verify this with your financial institution. Thank you for giving us the opportunity to address this and we hope to resolve it to your satisfaction. Sincerely, The Smodin Team

Response from SmodinJan 13, 2025

Hi Ana, Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience this may have caused. After carefully reviewing our records, we found that no payments were successfully processed for your account, only failed attempts. Additionally, we do not offer a 7-day free trial, nor is such a trial duration mentioned on our website. To resolve this, we have canceled the automatic dunning period associated with your account. This ensures no further charge attempts will be made. Once the pending attempts conclude, your subscription will automatically be canceled and you will not incur any charges. If you have any additional questions or need further assistance, please feel free to reach out to us directly at [email protected]. We are here to help and value your feedback as an opportunity to improve. Thank you for your understanding. Sincerely, The Smodin Team

Response from SmodinJan 7, 2025

Hi Carlos, Thank you for sharing your feedback. We’re sorry to hear about your experience. Our goal is to ensure the accuracy and reliability of our tools and we take concerns like yours seriously. We’d like to investigate this further. Could you please share the specific text you used?This will help us analyze the issue and work with our development team to validate and improve the detection process. If you could also provide us with your email to expedite the investigation. Your input is invaluable in helping us refine our platform and we genuinely appreciate your patience as we work to address this. Please don’t hesitate to reach out to our support team directly if there’s anything else we can assist with. Sincerely, The Smodin Team

Response from SmodinJan 6, 2025

Hi Kaja, We’re sorry to hear about your experience and appreciate you sharing your feedback. Customer satisfaction is very important to us and we aim to address any concerns fairly and transparently. Regarding your situation, you purchased an annual plan and later requested a refund. As outlined in our policy, refunds for annual plans are not eligible. However, we wanted to ensure we provided a fair resolution, so we shall downgrade your plan to a monthly subscription and refund the difference. This solution was meant to accommodate your request as much as possible while staying within our policies. If there’s anything further we can assist with, please don’t hesitate to reach out to our support team. Your feedback helps us improve and we would like the opportunity to make things right where we can. Thank you for sharing your thoughts and we hope to regain your trust. Sincerely, The Smodin Team

Response from SmodinDec 13, 2024

Hi FallingAutmn, Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced. It appears that the $187.20 charge was initiated when the popup modal for our discounted yearly plan was inadvertently selected. Our upgrade process is currently designed to allow for one-click upgrades without additional confirmation and while the transaction ultimately failed, we understand how this may have caused concern or frustration. We deeply regret any stress this may have caused and want to assure you that no funds were successfully charged to your account. Additionally, we are reviewing this process to improve clarity and add further confirmation steps to avoid situations like this in the future. We’re also sorry to hear about the difficulty reaching our support service number. Our team is working on enhancing our customer support options to ensure you can get timely assistance whenever needed. Your experience is important to us and we’re committed to resolving your concerns. If you need further clarification or assistance, please don’t hesitate to contact us at [email protected] Sincerely, The Smodin Team

Response from SmodinDec 12, 2024

Hi Veronika, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by your experience with our subscription process. After reviewing your account, we can confirm that the subscription selected during checkout was for the annual plan which is billed upfront at $150. We understand how this may have led to confusion and we take full responsibility for ensuring our pricing and subscription details are presented as clearly as possible to prevent situations like this. While our standard policy does not allow for refunds on annual plans, we recognize your concern and want to make this right. We are currently in the process of downgrading your subscription to the monthly plan and will refund the difference between the annual and monthly pricing. Once the refund is completed, we will reach out to confirm the details. Your satisfaction is important to us and we truly regret that our support system didn’t meet your expectations during this process. We are actively working to improve our customer support experience to provide quicker and more helpful resolutions in the future. Thank you for bringing this matter to our attention and giving us the opportunity to address it. If you have any further questions or concerns, please don’t hesitate to reach out to us directly at [email protected] Sincerely, The Smodin Team