SmodinReviews of smodin.io

Response from SmodinMar 24, 2025

Hi Filip, Thank you for sharing your feedback and we sincerely apologize for the frustration this situation has caused. After reviewing your case, we understand that you intended to purchase a monthly plan but accidentally subscribed to the yearly option. While our policies typically don’t allow for refunds in these situations, we recognize the genuine nature of your mistake and we want to do the right thing. We will be downgrading your account to a monthly subscription and refunding the difference back to you. We hope this helps ease the financial impact and show that we value our customers, especially students who rely on our service for important academic work. We also appreciate your comments on the product itself and we are always working to improve the Smodin experience. If you have any further concerns or need additional support, please don’t hesitate to reach out to us directly, we are here to help. Sincerely, The Smodin Team

Response from SmodinMar 19, 2025

Hi Jana, Thank you for sharing your feedback and we’re truly sorry to hear about your experience. We would like to clarify a few points regarding your situation. After carefully reviewing our records, we found that your account was not enrolled under a free trial. Instead, it was registered directly under a promotional yearly subscription which was clearly indicated at the time of purchase. Regarding the initial charge, please note that for trial activations, our system temporarily places a hold on funds to verify the account’s validity but no funds are collected unless the customer proceeds with a subscription. In your case, since the subscription was initiated directly as a yearly plan, the charge was processed accordingly. That said, we understand that this might have been confusing and certainly not the experience we aim to provide. As a gesture of goodwill and to ensure transparency, we are proactively downgrading your account to a monthly subscription and will refund the difference in cost. We also take your comments on product quality seriously. Smodin is continuously improving and we appreciate honest feedback like yours that helps us refine our service. If you have any further concerns or need assistance with your account, we encourage you to reach out to our support team directly and we will be more than happy to assist. Thank you for giving us the opportunity to address this. Sincerely, The Smodin Team

Response from SmodinMar 17, 2025

Hi Nais, Thank you for sharing your feedback. We are sorry to hear about your frustration and we would like to clarify a few points. Our team has responded to your inquiries in a timely manner and we did process both a refund and a downgrade from an annual to a monthly subscription, as per your request. We strive to be transparent about our subscription terms, and we regret if there was any confusion during your sign up process. Please know that we are continuously working to improve both our communication and customer experience. If you have any further concerns or questions, we would be more than happy to assist you. Please don’t hesitate to reach out to us directly at [email protected] Sincerely, The Smodin Team

Response from SmodinMar 13, 2025

Hi Edoardo, We’re sorry to hear that your experience with Smodin did not meet your expectations. We take customer satisfaction seriously and we regret that you were frustrated with both our tool and support process. Our 24 hour trial is stated during sign up but we understand how this could have been overlooked. Regarding the AI detection results, while our tool is designed to help reduce AI detection, it is not always guaranteed to work in every scenario as detection methods vary across different platforms. However, we appreciate your feedback and will use it to continue improving our service. That being said, we want to make things right. We will be processing a refund and you should see the amount reflected in your account soon. We truly appreciate your feedback and the opportunity to improve. If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected] Sincerely, The Smodin Team

Response from SmodinMar 3, 2025

Hi Normand, We’re sorry to hear that you feel this way. We truly value our long-term users and we appreciate the two years you’ve spent with us. We understand that unexpected subscription renewals can be frustrating. Our annual plans automatically renew to ensure uninterrupted access and while we were unable to process a refund per our policy, we have canceled your automatic renewal so that you won’t be charged again in the future. We appreciate your feedback and will continue working to improve both our platform and customer experience. If there’s anything else we can assist you with, please don’t hesitate to reach out to our support team at [email protected] Sincerely, The Smodin Team

Response from SmodinMar 3, 2025

Hi Karol, We appreciate you taking the time to share your concerns and sincerely regret any frustration this situation has caused. Transparency is important to us and we strive to clearly display our subscription terms, including the plan selection and billing details at checkout. Our system does not automatically select an annual plan but we understand how this may have been overlooked. Additionally, all invoices are available upon request and we apologize if there was any delay in providing yours. We are continuously working on improving our processes to ensure a smoother experience for all our users. Unfortunately, without your email, we are unable to locate your account to review this matter further. If you could reach out to our support team at [email protected] with your account details, we would be happy to investigate this further and assist you in any way we can. We value your feedback and will continue working to enhance our service. Please don’t hesitate to contact us so we can help resolve this issue. Sincerely, The Smodin Team

Response from SmodinMar 3, 2025

Hi Lindinaldo, Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration this situation has caused. We understand that purchasing an annual plan by mistake can be frustrating and while our standard policy does not typically allow for refunds on active subscriptions, we want to ensure a positive experience for our users. Given the circumstances, we will be processing a refund for your purchase and you should see the amount reflected in your account shortly. We appreciate your feedback and will continue working to improve our platform and policies to provide clearer subscription options and a better user experience. If you have any further questions or need additional assistance, please feel free to reach out to us at [email protected] Sincerely, The Smodin Team

Response from SmodinFeb 25, 2025

Hi Mist, Thank you for your continued feedback. We understand your frustration and truly regret that this experience has been upsetting. To clarify once again, our free trial period is one day as stated during the sign-up process. After this trial ends, the subscription automatically converts to a paid plan unless canceled within that time. It appears there was a misunderstanding regarding the trial length, which led to the charge. We also want to emphasize that after your initial concerns, we took immediate action by removing your payment details from our system to ensure no further charges could occur. We understand that this situation has been frustrating for you and while we’ve addressed this matter in previous responses, we genuinely appreciate your feedback and will continue to review how we present trial information to avoid any future confusion. If you have any further questions or if there’s anything more we can assist you with, please feel free to reach out to us directly at [email protected] Sincerely, The Smodin Team