SmodinReviews of smodin.io

Response from SmodinSep 3, 2025

Hola Kevin, Lamentamos escuchar lo que ocurrió y agradecemos mucho que nos lo haya hecho saber. ¿Podría, por favor, ponerse en contacto con nosotros en [email protected] con número de pedido para que podamos revisar el caso y resolverlo rápidamente? Nuestro equipo está comprometido en encontrar la mejor solución, ya sea un reembolso, un reemplazo u otra forma de asistencia. Gracias por darnos la oportunidad de corregir la situación. Atentamente, Equipo Smodin

Response from SmodinSep 2, 2025

Hi Francisco, Thank you for reaching out and we're sorry for the confusion. We reviewed your case and can confirm that after you asked us to move you to the monthly plan, we made that adjusment and processed a refund of USD $184.59 to correct the billing. As noted in our email, refunds can take up to 14 business days to appear, depending on your bank’s processing time. There will be no additional charges before your new monthly cycle. If the refund hasn’t posted after that window, please reply to your support thread or contact [email protected] and we’ll provide the processor trace your bank can use to locate the credit. We’re also tightening the plan selection flow to make the difference between monthly and annual clearer. We appreciate you flagging this and regret the hassle it caused. Sincerely, The Smodin Team

Response from SmodinSep 2, 2025

Hi Yelps, Thank you for the feedback and we’re sorry for the frustration this has caused. After reviewing your account, we see this began as a plan-mismatch (annual selected when monthly was intended). Our representative initially replied with our refund policy and next steps. We have since canceled the subscription and processed two refunds to your payment method: $15.00 USD on August 24, 2025 $90.00 USD on August 26, 2025 Refunds can take up to 14 business days to appear depending on your bank. No further charges will be made. If you don’t see both credits after that timeframe, please reply to your support thread or email [email protected] and we’ll provide the payment trace your bank can use. On the product side: our upgrade flow is designed to require deliberate confirmation and clear pricing. Even so, your report that an upgrade occurred while you were attempting a different action is taken seriously. We’ve escalated the event logs from your session to our engineering team and are reviewing additional safeguards (extra confirm step, dismiss delay on promos and clearer “undo” cues) so accidental upgrades can’t happen. To be clear, we do not use deceptive design. If our interface contributed to confusion here, that’s on us to fix. We appreciate you raising this and will continue improving the upgrade experience to prevent confusion. Sincerely, The Smodin Team

Response from SmodinAug 25, 2025

Hi Monika, Thank you for sharing your feedback and we’re very sorry for the frustration this caused. After reviewing your account, we see that your subscription began on July 23, 2024 as an annual plan. On July 23, 2025 you selected the option to pause the subscription for 30 days instead of cancelling it completely. When the pause period ended, the plan automatically renewed on August 23, 2025 in line with the subscription settings. We understand how this may have been confusing and we sincerely apologize for the inconvenience. To make things right, we’ve now fully cancelled your subscription and processed a refund. No further charges will be made to your account. Your feedback is greatly appreciated and we’ll use it to make subscription management clearer for all our users moving forward. Sincerely, The Smodin Team

Response from SmodinJul 29, 2025

Hi Ary, Thank you for your feedback. We're truly sorry to hear about your experience and any frustration caused. A month ago, you requested access to a tool that wasn’t included in your plan. Our support agent offered an upgrade option which was later downgraded per your request and we processed the refund for the difference accordingly. However, your most recent charge occurred because the subscription wasn’t scheduled for cancellation and the system automatically renewed it. While our policy generally doesn’t allow refunds for Visa payments, we made an exception and have since processed a refund and cancelled your subscription. We understand how important flexibility is especially for students and we’ve taken note of your concerns for future improvements. If you have any other questions, we’re still here to help. Sincerely, The Smodin Team

Response from SmodinJul 14, 2025

Hi Leonardo, Thank you for sharing your feedback and we truly regret any inconvenience this situation has caused. Upon reviewing your account, it appears the annual subscription was selected at checkout. While the plan displays a monthly equivalent rate for reference, the full cost of the annual plan is billed upfront in a single transaction. We understand how this might have been unclear, and we apologize for any confusion caused. We’ve since downgraded your subscription to the monthly plan and processed a refund for the difference. Please note that additional charges such as taxes or financial operation fees may appear on your statement depending on your card issuer or location. We genuinely appreciate your patience and thank you for bringing this to our attention. If you have any further concerns or need assistance, our support team is here to help. Sincerely, The Smodin Team

Response from SmodinJun 23, 2025

Hi Basma, Thank you for your feedback. We’re genuinely sorry to hear about your experience and appreciate the opportunity to clarify. Upon reviewing your account, we confirmed that you initially signed up for a free trial. As outlined in our terms of service, unless cancelled before the trial period ends, the subscription automatically transitions to a paid plan. In this case, a yearly subscription. That said, we understand your concerns and have taken steps to assist. Your subscription has been downgraded to a monthly plan and we’ve processed a refund for the difference between the annual and monthly rate. We remain committed to transparency and supporting our users and we encourage you to reach out to us directly at [email protected] if there’s anything further we can do to assist. Sincerely, The Smodin Team

Response from SmodinJun 18, 2025

Hi Elsa, Thank you for sharing your feedback and we’re genuinely sorry to hear about your experience. We’d like to clarify a few key points to provide better context. When you reached out to our support team you mentioned that you believed the trial period was 7 days. However, our trial is clearly stated as a 1-day trial. This misunderstanding appears to have led to a delayed cancellation, resulting in the charge. Our team also searched for a subscription using the email you provided ([email protected]) but no matching account was found. We asked for an alternate email or identifying information where you kindly provided the last four digits of your payment card. With that, we located a possible account but we did not receive a response confirming whether it belonged to you which prevented us from moving forward with a resolution. We understand how frustrating this situation must feel and our team made multiple efforts to assist. We’re still here to help if you'd like to continue the conversation. Just reach back out with confirmation so we can move ahead. Sincerely, The Smodin Team