SmodinReviews of smodin.io

Response from SmodinOct 15, 2024

Hi Angie, Thank you for taking the time to share your feedback and we’re sorry to hear about your experience. We would like to clarify how the free trial works to avoid any confusion. When signing up for the trial under the yearly option, a temporary hold is placed on your card. This is a standard procedure to verify that the funds are available but rest assured, it is not an actual charge. If the trial is canceled before it ends, no charges will be applied and the hold will be released. We apologize for any inconvenience or confusion this may have caused. Please feel free to reach out to us directly at [email protected] so we can assist you further and ensure everything is resolved to your satisfaction. Sincerely, The Smodin Team

Response from SmodinOct 15, 2024

Hi Johann, Thank you for sharing your feedback and we sincerely apologize for the frustration you've experienced. We understand how important this is especially as a student and we want to make it right. It seems there was an issue with canceling the trial before it expired and we're truly sorry for any inconvenience this may have caused. We've reviewed your case and will proceed with the refund. Please allow a few business days for the transaction to be processed. We value your satisfaction and are here to help. If you have any further questions or need assistance, please don't hesitate to reach out. Sincerely, The Smodin Team

Response from SmodinOct 15, 2024

Hi Modern Rock Music Nerd, Thank you for bringing this to our attention and we sincerely apologize for any inconvenience caused. We value your satisfaction and always aim to provide the best possible experience. We understand there may have been an unintended selection with your plan and we are happy to assist you in resolving this. We’ve reviewed your case and will proceed with a refund. Please allow a few business days for it to reflect in your account. If you have any further concerns or questions, feel free to reach out to our support team. Thank you for giving us the opportunity to make this right. Sincerely, The Smodin Team

Response from SmodinOct 14, 2024

Hi Clashroyal, Thank you for sharing your feedback and we're truly sorry to hear about your experience. After carefully reviewing your account, we noticed that after initially purchasing the monthly plan, an upgrade to the annual plan was made shortly after. We understand that these situations can be frustrating and we apologize for any confusion this may have caused. Our goal is to ensure clarity and transparency throughout the process. If you have any further questions or need assistance, please don’t hesitate to reach out again. We’re here to help and to ensure a smooth experience moving forward. Sincerely, The Smodin Team

Response from SmodinSep 25, 2024

Hi KM, Thank you for reaching out and We are truly sorry to hear about the frustration you’ve experienced. We can fully understand how upsetting it must have been to see a charge that you weren’t expecting, especially given your financial situation. To clarify, it appears that your account was on a 1-day trial for our monthly subscription. During this period, a popup may have appeared offering an upgrade to our yearly plan and we do have an "on-click" upgrade feature to streamline the process for our users. It sounds like the accidental click on that popup triggered the upgrade and subsequent charge. We want to assure you that we are here to help make this right. Please contact us at [email protected] with the details of your account and we will immediately process a refund. We would also like to apologize if your initial inquiry wasn’t handled promptly by our support team and we will ensure that this case is reviewed to prevent this from happening again. At Smodin.io, we take customer feedback seriously and we never want any of our users to feel misled. Your experience is important to us and we hope this resolution restores your trust in our service. Thank you for your understanding, and we’re here to assist with any further questions or concerns. Sincerely, The Smodin Team

Response from SmodinSep 17, 2024

Dear Customer, We sincerely apologize for the experience you've had with our service. This is certainly not the standard we aim to uphold and your feedback is taken very seriously. Regarding the accidental upgrade and charge, we strive to ensure that all users are informed about charges before they occur. It appears that something may have gone wrong in your case and we would like to investigate it further to understand what happened. We also regret to hear that your interaction with customer support did not meet your expectations. Our goal is to offer timely and helpful assistance and we will look into why this wasn't provided to you. Please reach out to us directly at [email protected] with more details so that we can personally address your concerns and review the possibility of a resolution. Thank you for bringing this to our attention and we appreciate your patience as we work to improve. Sincerely, The Smodin Team

Response from SmodinSep 12, 2024

Hi May, We sincerely apologize for the misunderstanding and any inconvenience caused. After reviewing your account, we can confirm that you signed up directly for our yearly plan which does not include a free trial. We strive to make our pricing and plan options as clear as possible and we’re sorry if there was any confusion in this instance. That being said, we understand your concerns and as a gesture of goodwill, we would be happy to offer you a refund. Please reach out to our support team at [email protected] so we can resolve this for you promptly. We truly value your feedback and hope to make this right. Sincerely, The Smodin Team

Response from SmodinAug 29, 2024

Hi Abbas, We sincerely apologize for the experience you've had with our service. Your trust is important to us, and we regret that this situation has caused you frustration and inconvenience. It is never our intention to mislead or charge our customers unfairly. It seems there may have been a misunderstanding during the subscription process and we take this matter seriously. To help prevent such issues in the future, here’s a quick guide on how to avoid being charged for an annual subscription: When signing up for the free trial at https://smodin.io/humanizer you will see a slider for selecting the billing period. By default, the slider might be set to "Yearly." and to avoid being charged the annual rate, make sure to adjust the slider to "Monthly" if that is your preferred option. Ensure that your billing details reflect the correct subscription type before completing the sign-up process. Please reach out to our support team at [email protected] with your account details so we can investigate what happened in your case. We are committed to resolving this issue promptly. Thank you for bringing this to our attention. Your feedback helps us improve our services, and we hope to make things right for you. Sincerely, The Smodin Team