Smith Thompson Home SecurityReviews of smiththompson.com

Great service, professional technicians and customer service. No contracts, and a better price. Highly recommended to anyone who needs this service.

My sister told me about Smith Thompson a year ago, but I was stuck in a contract with ADT. I was not happy with ADT because of the constantly increasing rates. My contract finally expired and I quickly switched to Smith Thompson. The technician switched me over in an hour and took the time to answer my questions and explain every thing to me. I am now paying half the price for the same service. What a great service! Peter in Plano TX.

I was with ADT/Brinks for almost 10 years. My rate went up one too many times and sometimes when I would trip the alarm ADT wouldn't call me. So I decided to start shopping. A friend referred me to Smith Thompson and it sounded too good to be true -- a locally based security company that provides the same services as ADT however it never raises its rates. The technician that did the Smith Thompson install was professional and courteous. I'm so happy I've switched and when people ask me about my security company I always tell them to check out Smith Thompson.

We were with another Security company for years and got tired of the overpriced monitoring and equipment upgrades. We shopped around and found Smith Thompson to be a perfect choice. The Tech that set our service up was very polite and knowledgeable. We are very happy with our new service and price with Smith Thompson.

So professional! Other company told me I needed new system. STS came and changed a battery and changed over my monitoring system for free. And monthly fee is way better too!! Feel so confident in them.

I have been a Smith Thompson customer for over three years. During that time, I have moved to a new home. I was expecting a hassle in trying to set up monitoring for my new address while continuing monitoring for my old address during the relocation process, but there was no hassle!!! They understood what I was trying to do in keeping monitoring on at both addresses and make the process of moving my service painless. Thanks, Smith Thompson.

Just contacted the company to inquire about monitoring service and was transferred twice, first to billing speaking with Lauire (sp?) (maybe I wasn’t clear about looking for service to the person who initially answered the call) and then to sales speaking with Brittney. Positive - the first two individuals I spoke with were very friendly and seemed helpful. Specifically looking at monitoring as I have existing equipment that works flawlessly and haven’t had any issues with the current monitoring provider, just looking at cost. Was clear about this with Brittney since my current provider also provided the installation but the contract is coming up and the current monthly pricing has included the cost of the “free” equipment. One of her first questions was the type of equipment I have - 2Gig specifically, and she informed me that was proprietary equipment and I would need a new install. She was trying to sell me a story that the wiring couldn’t be recovered. I’m sorry but magnets in existing hardwiring don’t understand the word proprietary. I could believe that maybe some of the wireless components would be proprietary but she told me the whole module would not be able to be used. This was the first company I contacted because I have heard a lot of commercials on the radio professing how great the company is and I also would like to keep business local but she told me only the company who installed my equipment would be able to provide me service. Hmmm....low an behold the next call I made to a different company is very familiar with 2Gig equipment and provided a whole lot of details including what they would not be able to do. Just based on this interaction alone and the false information provided I could not recommend a company that seems intent on selling unnecessary equipment.

I highly recommend Smith Thompson. I have been with them for almost a year and I must say that I have been completely satisfied! When the installation tech came out he was very informative and didn’t mind answering the million questions I had about the system that he was installing. The things I love most is the affordability with no cancellation fee, excellent customer service, and being able to control my alarm from my phone. I have no complaints!