For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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457 approved reviews, newest moderated first
kenny K.
Great home security monitoring company with absolutely no contracts! I couldn't imagine going with another company that forced you into a 24-36 month contract. The tech that was sent out to do my install and hook up was great. Very personable, professional and knowledgeable. He made a comment about the velvet Elvis painting above my fireplace that sparked a nice 20 minute conversation. I cannot recommend Smith Thompson enough
Phong H.
Quick installation and friendly technician who was open to questions. Affordable rates for piece of mind of home security
Linda S.
After experiencing dishonesty and difficult results with several companies, I decided to give Smith Thompson a call. I am glad I did because the experience was painless and very satisfying. I was able to get service in a timely manner and the tech was very professional and cleaned up after the installation. I will recommend this company to others.
Sudipta M.
Very unprofessional technical support team. I called because my key fob wasn't working, get in touch with a technical support member Andrew. He was trying to sell me a new key fob because the serial number he was looking for it's not there. Also very rude and unprofessional . I submit a support online to the company but no one contacted me. Very unprofessional technical support team.
Response from Smith Thompson Home SecurityNov 14, 2018
Unfortunately the reason this customer was having 'trouble' with the support team was that his account had been terminated for non payment....twice... in the last year. No one was trying to sell him anything and no one was rude or unprofessional. It's important that the truth be disclosed here as this is clearly a misuse of the review system.
Darrell P.
Absolutely professional and reliable! I will be referring them to my family and friends!
Fred
I live in McKinney and have Smith Thompson for my first house. They are Honest, reliable and best value for your money. They give you everything or better that other big names offer you in the name of home security without swindling you of your hard earned money. The installation was quick and the services are efficient. They called within a few seconds, when I accidentally tripped the alarm a few times. Smith Thompson is a trusted name in Texas. I will definitely recommend.
Nigel P.
I have a recent-construction home that came with a pre-wired security system. I spent a good amount of time checking with my neighborhood Facebook page and online reviews about my options for security monitoring companies. I finally settled on Smith Thompson. They scheduled me out quickly to activate their service on my system. Have to say I'm impressed by their price for monitoring and even mobile app control. The monthly price is about half what I would have paid with the other company I considered! I know the service works well because I've accidentally set off my alarm a couple times now and they call right away :). The short version is, I highly recommend Smith Thompson Security in the Frisco/Plano area.
Henry4
We had been with a different security company for 27 years. As our bill continued to rise, we decided to shop around. Smith Thompson had solid reviews - so we called. They have been Great! Our bill is half what it was before and they set up our system using the equipment we already had. The tech who came out was very nice and efficient. Have been very happy with our switch to Smith Thompson!