Bill
Great customer service in today’s AI and Chatbot world. It was an actual human being.
I was struggling to figure out how to make the order work and called but got no answer. A few minutes later, they called me back. Apparently they were already on the phone with somebody. They filled out the order completely for me and then I just went to my cart and finished to place it. Item arrive quickly and is as advertised a little pricey, but I think it’s probably the going rate for the items I purchased. I would do business with these people again without hesitation.
Response from Smiths Surplus and SupplyDec 16, 2025
Hi Bill, Thank you for the detailed 5-star review. We appreciate you taking the time to share your experience. We do our best to be responsive and make sure customers get the help they need, even when things aren’t perfectly timed. Glad we were able to get you squared away and that the order arrived quickly and as expected. We appreciate your business and look forward to working with you again. — Smiths Surplus Customer Support