tyler M.
Horrible, stay away
Their descriptions are wildly inaccurate, their CS stinks, they’re rude, stay away from these crooks. There’s plenty of better places to get what they’re selling.
Response from Smiths Surplus and SupplyMay 30, 2024
Tyler, Thank you for taking the time to leave a review. We regret that your experience has prompted this reaction, and we'd like to address your concerns in the hope of providing clarity and resolution. At Smiths Surplus, we prioritize clear communication. The definition of "Fair" was described in detail on our product page, indicating that items would show signs of aggressive use, which could include rips, holes, and potentially non-functional zippers and benefit from repairs. This terminology is our honest attempt to set realistic expectations and ensure that customers like yourself are informed about the condition of the items before purchasing. Additionally, it is important to note that our refund policy was explicitly stated both on our website and in the email we sent to confirm acceptance of your return request. We made sure that all customers, including yourself, have agreed to these terms at the point of purchase to prevent any misunderstandings. We appreciate your feedback and view it as an opportunity to emphasize the importance of thoroughly reviewing product descriptions and policies. Regards, Smiths Surplus