System errorReviews of smithandsonschimney.com

We had a chimney clean and a layer of thick soot was left over the entire floor of our house including floors, furniture, blinds, books, etc. It took us 5 hours to clean and an additional $150 to get it professionally cleaned since we couldn’t get it all off. Tried calling 6 separate times to address this issue and was always told someone would return my call but I never heard from anyone.

Smith and Sons Chimney Company is nothing more than a call center hiding behind subcontractors they don’t stand behind. We paid for an inspection and never got the written report. Then their subcontractor charged over $600 for a “repair” that left the home with a gas leak which resulted in the gas company shutting off service for a week. Multiple calls, even from an attorney, went unanswered. No refund, no accountability. Dangerous, dishonest, and absolutely not to be trusted.

I'd not recommend these guys at all. It looks like they operate under multiple different company names and the technician they send does not seem to know what he is talking about. I had the same technician come out a month ago or so, and he quoted us for roughly $1500 to replace the parts for a gas fireplace. This time, he inspected the same thing and he said there is nothing wrong. Stay away from this company.

I think the chimney cleaning itself is probably great (it looks much cleaner from what I can see), but our house was left covered in soot. Every surface in the same room as the fireplace had soot on it. We didn't notice until the technician had left, and we discovered the bottoms of feet were black when we left footprints on our rug. The blinds, the furniture, a bookcase, the mantle--literally every surface in that room was left with soot on it. We spent hours cleaning after they'd left. After talking with them after the fact, the technician offered to come back and clean, but after we'd spent so much time cleaning it ourselves, we didn't want take them up on that offer. The supervisor essentially said 'I'm sorry that happened, and I'll take your feedback.' Very disappointing, and I would not recommend this company to someone else.

This Company swindled me, I feel, and I strongly recommend against using them. No one turned up when scheduled, and when I followed up was told their vehicle had broken down and it was rescheduled. Then, a third party contractor (RH Cleaning?) turned up and pressured me into a full chimney sweeping, for $200, allegedly because of wasps nests, etc etc, instead of the simple inspection of a chimney unused for 5 years, for $69 as promised. I felt I had no choice. He vacuumed my fireplace for all of 5 minutes and did nothing to the chimney (the wasps nests magically disappeared). Then, he sent me a “report” on plain paper, without the Compnay’s address, license number or signature. Beware of this con of a Company.

They say “they have upfront pricing”, that was not my experience. When I scheduled an appointment it was a $69 inspection fee and a there guess of roughly $99 for cleaning. When they arrived they wanted $450 to clean the chimney plus the inspection fee. Since it was cleaned last time we have maybe had a total of 45 burns in the fireplace. Last company we used charged us a quarter of what they wanted and they found no issues with the fireplace and there was a lot more burns between cleaning. I would stay away from this company