Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our sophisticated, flexible AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available for escalations and more complex calls. AI Receptionist plans start at $0/month. We also offer Virtual Receptionist plans, which include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus our risk-free 30-day, money-back guarantee. With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time. With 5,000+ direct integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus thousands more through Zapier, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.
Smith.ai (smith.ai) has 363 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Website
smith.ai
Category
Administration & Services
Location
Los Altos, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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We are thankful to the whole smith.ai team. They are extremely professional and easy to work with. They have helped us focus on our business instead of just answering calls. We strongly recommend them to any law firm around the country.
Response from Smith.aiOct 18, 2019
Hi Anne,
Thank you for the 5-star review! It is a privilege working with you! We are happy that you utilize our services beyond just an answering service. Our team takes pride in professionalism and our communication skills. We will continue to focus on that but also so much more, to bring success to your business!
AA
Alexis A.
With Smith.ai I never lose a lead and I always stay in touch with clients.
Smith.ai has completely changed my business! I never lose a potential lead and I am always in contact with my clients.
I started a law firm without any support staff and answered my own calls. I started using Smith.ai's keypad app to text my clients and monitor call volume, but then I got enough calls in that I needed support.
I started using Smith.ai receptionists and I have been blown away with the progress my firm has made. I was missing calls and sending people to voicemail then losing the lead, but now with Smith.ai I never miss a single potential client. The clients call in and talk to a real person and then smith.ai enters the potential client into my CRM. From that point, the potential client gets a follow up immediately without me ever having even spoken to them.
I also use smith.ai receptionists to call people back if I do not have the time or I am unavailable. The most specific instance I can think of is I was in court handling a case when another client who also had court at the same time called into the firm. I was standing at the podium in front of the Judge and got an email from the Smith.ai receptionist letting me know that my client was trying to reach me. From the podium, I was able to read the message, respond back via email to the receptionist and let them know where the client could find me, and then the receptionist called the client back and relayed the message. 5 minutes passed from the time the client called to the time the client was able to find me per the instructions in the courthouse.
I tell everyone I know that smith.ai is a perfect solution to making a small firm operate as a large firm within a matter of days.
Response from Smith.aiOct 18, 2019
Hi Alexis,
Thank you for the magnificent review! Congratulations on your business growth, that is wonderful to hear. We love contributing to your success! Clients like you inspire us. We look forward to a great future together. May your business prosper in the years to come!
MD
Michael D.J. E.
Smith.AI is great to have them on my side as part of my team!
Smith.AI have been able to allow me to focus on my clients. They help me filter out the fodder from robo calls and solicitations. This allows me to prioritize my clients. This helps my bottom line.
The receptionists have been nothing but professional, cooperative and receptive and prompt to respond to constructive direction.
It is great to have Smith.AI as part of my team!
Response from Smith.aiOct 16, 2019
Hi Michael, thank you for your 5-star review! We are happy to have the opportunity to serve your business! Our receptionists work hard screening, transferring, and scheduling callers, and we’re so glad that has allowed your office to focus more on billable work. We are so pleased that you are happy with our services. Thank you for being a loyal client!
AS
Angela S.
I have used several answering services…
I have used several answering services and Smith.ai has been these best. I no longer need an assistant because they take care of everything for me. They are fast to respond to my questions and always provide me with the information I need, including providing me with links that helped me solve a problem with a 3rd party service. I pay less now than I did before and the service is 1000% better. Can't recommend enough.
Response from Smith.aiOct 9, 2019
Hi Angela, thank you for the rave review! We're so glad that you're finding value with our services beyond just "call answering." It's true there are other services out there, but we take pride in delivering a best-in-class experience that goes above and beyond. We're so glad we've had the chance to demonstrate that already. We look forward to working with you for many years to come!
HA
HAPPY A.
Flawless execution
Flawless execution, reasonable prices, just a great service!
Response from Smith.aiOct 9, 2019
Thank you for the 5-star review!
SL
Sonia L.
Could not operate without them!
I love Smith.AI! They have been amazing and such a big help to my business.
Response from Smith.aiOct 9, 2019
Sonia, thank you so much! We are thrilled to be able to serve your law practice, and look forward to many more years doing so!
AN
Andi
Smith has been great for my small…
Smith has been great for my small criminal defense and bankruptcy practice. They do a great job putting clients at ease and scheduling appointments. The receptionists are also good at identifying urgent situations that need to be put through to me and which ones can go through normal protocol and let me work. I highly recommend Smith.
Response from Smith.aiSep 21, 2019
Andi, thanks so much for the 5-star review! Being good listeners and calm with clients who are often in stressful and sensitive situations is one of the things we really pride ourselves on, so I'm very glad it has come through in your experience with Smith.ai. We look forward to continuing to serve your law practice! -Maddy, Smith.ai
DS
Dannielle S.
Had a meeting scheduled to discuss…
Had a meeting scheduled to discuss working with these people. Missed the person calling me called them right back literally and was told "they were in a meeting." Despite the fact that I had a meeting scheduled for that time. Unbelievable. The woman who answered the phone spent 10 minutes trying to figure out how to get a hold of the person I was supposed to meet with. If this is the way your company is run there is no freaking way I would sign up to have you manage phone calls for my business. Seeing as how you can't manage phone calls for your own company.
Response from Smith.aiSep 20, 2019
Hi Dannielle, it’s unfortunate you took to the internet about this when it was just a usual “phone tag” issue and a huge misunderstanding. So here’s the timeline of what happened on September 19, 2019:
9:00 am PST: At your scheduled request, our receptionist, Cheryl, made a call to you on time, but you did not answer. Following protocol upon not reaching you, Cheryl left a voicemail stating that she would call back in 5 minutes. (Many times, our clients are very busy and meetings run late, so we attempt another call after 5 minutes.)
9:01 am PST: You called back in and reached our receptionist, Janet. Because Cheryl had a meeting scheduled with you and time blocked out for you, her calendar showed that she was unavailable, “in a meeting.” Janet advised you that Cheryl was “in a meeting” and unable to interrupt her. Janet attempted to take a message to let Cheryl know you had called back in and to return your call. At this point, as shown in our notes, you became enraged and started yelling and swearing — dropping “F-bombs” on Janet. The language and aggression used exceeded toleration per our Abusive Caller Policy, which exists to protect the psychological safety of our team.
Janet apologized for the inconvenience and assured you we would reach Cheryl to let her know you called back in. You ended the call with “don´t even bother anymore — I don´t want to be in business with you if you cant even f__king show up to a f__king meeting," and hung up on Janet.
The call lasted 6 mins and 20 seconds.
9:05 am PST: Cheryl initiated her callback procedure, as promised, and was interrupted by Janet, who relayed that Dannielle didn’t want to speak to her anymore. Cheryl terminated the callback procedure at your instruction.
9:14 am PST: You began posting negative reviews of us on the internet, claiming that we missed a meeting with you, and that we spent 10 minutes trying to get a hold of the person [Cheryl], both of which are factually incorrect. This included asking us what we were going to do to compensate you for our “mistake.”
9:28 am PST: After a managerial debrief and time for our team to regain their composure (Janet had to be taken off shift for personal time due to your aggression), Cheryl called you back in an attempt to reconcile and clear up the phone tag.
I hope this timeline clears up the responsibility placed on individuals in this situation. Our team is famous for its excellent customer service and congeniality. Although we don’t have an SLA, our clients are often surprised to find we go above and beyond for them in both timeliness and effort.
In other circumstances, I would say that any miscommunication has 50% blame, and in the spirit of good customer service I would take 100% of that responsibility on us. We do try to bend over backwards for our clients and, in other circumstances, would for you as well. As you mentioned compensation, we’re familiar with that. When we make errors, we know it costs our clients in ways and we compensate them for it. However, these are not those other circumstances. Your interaction with our team, as a potential client, violates the same abusive caller policy that we would apply to your own callers, and therefore you are blocked from interacting with our company.
Thank you for the opportunity to discuss this,
Aaron Lee
Justin Maxwell
Co-Founders, Smith.ai
