Smith.aiReviews of smith.ai

Our Law Firm recently switched from one call center vendor to Smith.ai from a direct referral from other satisfied law firms with your services. We asked every question we could from our current experiences with the vendor Smith.ai replaced. We made the decision to move to Smith.ai for many reasons and are 100% satisfied with their before, during and after we launched their call services. It was the most effortless, perfectly orchestrated transfer over and the 1st and every email with the information we need for every call has been perfectly done. So far this company by far are the best at what they do at 50% less expensive, their management and call teams are top notch. All interactions with their staff are always friendly and appreciative of our business and their performance proves it. Very good job to the entire Smith.ai team. A happy client. Rodriguez Law Group, Inc. San Gabriel.

I recently signed up with Smith.ai to answer calls for my solo practice law firm. Although there are hiccups from time to time, overall I found their service invaluable for helping me contact new leads and schedule consultations. There were several times that a call came in well outside working hours, such as 3am, and Smith.ai was there to answer and schedule a consultation. Thank you!

Smith.ai has been an exceptional component for our firm. Working with their virtual receptionists has helped automate our firm, capture new leads, and interact with new and existing clients in a professional manner. Looking forward to continuing the relationship and using this service to grow our firm.

I was not certain this service would provide any return on investment, particularly with the chat service. It was my mistake. Within the first week I noticed an uptick in leads from the chat service. Regarding the telephone service. No problems. The service helps to provide a professional decorum.

This is a TRUE feedback from a VERY disappointed & furious customer. We were looking for a 24/7 answering services for our English customers who can be anywhere in the world. We signed with this pathetic company 10 days ago Actually writing this comment, we don't have any working phone number or chat they decided WITHOUT ANY NOTICE to cut their “service “(we are in the middle of the week end) so our potential leads cannot join us and we have to take all our weekend to find a replacement solution with anybody off. We took time to write a complete written process to be followed by their agents, the first 3 days we had to explain them what to do, what to not do ( even the process is easy like a 10 years old boy can understand) but they didn't follow it even after several emails & checks by calling & chatting with them they didn’t. An example of a recurrent idiot problem ? their low IQ agents cannot take INTERNATIONAL phone number standard like +XX (country) (cause our customers can be from anywhere) we sent them several emails , 7 ones on this particular point, no changes , I had to speak with 2 of their managers for nothing, guess what , no changes they still took the phone numbers like everyone is from USA (without country code) and this is a example they didn’t follow our other processes either. Yesterday, been so furious of their incompetence to not follow a single process like this I sent them "do your job this is pathetic" or we will leave And then we received a 'we decide to stop' Their agents for USA after hours are NOT in USA , they all got Arabic names and they confirm with me (as professionals they are, you can imagine the stupidity) that they are offshore agents (which is a shame cause our first question when it was time to select the potential supplier was “are your agents based in USA 100 %” ? ) we can pay for this no problem, answer YES : false So if you want your customers to not be able to join you or get complete stupid answers to their query by chat or even better receive phone number from potential leads than you cannot reach (without country code), this is the perfect solution for bankrupt . we are still searching today a replacement , so it is now 3 days without phone numbers, We asked them to give a 5 days notice allows us to find an other provider > no answers and yesterday they charged us 149 USD for the chat, we asked for refund > no answers AVOID at all cost : a pure NIGHTMARE, those people are CLOWS

Smith AI has been a game changer for my law firm and work-life balance! I am no longer chained to the phone, and I often get compliments on their professional demeanor.

Smith.ai is absolutely indispensable part of my business. I'm honestly not sure how I would run a solo practice without them. I get numerous callers with wide-ranging legal needs, and Smith's receptionists treat them with a great deal of respect and attention. I often get comments from clients that they had a good first impression of the business from talking with the Smith receptionist.

Smith.ai has truly provided us with the best services for our law firm. From allowing us to tailor the entirety of the set-up of the virtual receptionist service, to providing our clients with user-friendly processes to reach out to our firm, Smith.ai has greatly improved our communication with clients. Their team is always readily available and very knowledgeable.