Smith.aiReviews of smith.ai

Response from Smith.aiOct 21, 2025

We appreciate you taking the time to share your thoughts, Boyd. We’re sorry to hear your recent experience didn’t meet expectations, and would like to clarify a few details. Regarding your concern about appointment booking, we believe this may pertain to an instance where a live agent confirmed an appointment that was not booked. That call was promptly reviewed and addressed with the receptionist involved to ensure confirmed bookings are accurately completed moving forward. This was an isolated case, not reflective of our standard performance or quality. On the customer service side, we understand there was some confusion about your discount period and call volume charges. After reviewing your account, we issued a service credit as an exception and shared steps to help you manage spam and sales calls so your monthly usage stays on track. As we’ve shown, we’re always happy to help you optimize your plan based on your needs. Our goal is to provide transparent, high-quality service that supports your business. As such, we take feedback seriously — and we’ve consistently taken action on every concern you’ve raised. Our focus has never been on growth for its own sake, but on helping our clients grow through better results and stronger support. We’re dedicated to your success and truly value the opportunity to improve. We hope you’ll reconsider your review to reflect the responsiveness and care our team continues to provide.

Response from Smith.aiSep 26, 2025

Thank you so much for the wonderful review, Tawnee! We’re thrilled to hear how smooth the integration with our AI Receptionist has been and that our team’s care and check-ins have made such a difference. The crew will be over the moon to see your kind words. We love supporting your growth across locations and look forward to continuing as your partner every step of the way!

Response from Smith.aiSep 24, 2025

Thanks for the great review! We love that our filtering and scheduling features make running your business easier. We look forward to continuing to support your growth!

Response from Smith.aiSep 24, 2025

Thanks so much for sharing, Dante! We’re thrilled that our onboarding team made the process smooth from day one. We’ll be sure to pass along your kind words to Janina. We’re grateful for your recommendation and excited to continue supporting your business!

Response from Smith.aiSep 8, 2025

Jofre, thank you so much for your kind words! We're thrilled to hear that Smith.ai has made such a positive impact on your business. We're glad our services are helping you save time and enhance your customer experience. We truly appreciate your recommendation and look forward to continuing to support your growth!

Response from Smith.aiSep 4, 2025

Chris, thank you so much for the kind words! We’re thrilled to hear that Smith.ai has made a meaningful impact on your business. From seamless onboarding to cutting down spam and simplifying lead management, it’s exactly the kind of outcome we aim for. We’re honored to be part of your growth — and we can't wait to continue supporting your business.

Response from Smith.aiSep 2, 2025

Thank you for the kind words, Fred! We’re thrilled that our AI Receptionist has saved you time, improved your client experience, and given you peace of mind knowing every call is covered. We’re glad the setup and integration experiences were seamless, and we appreciate your trust in us to handle your calls professionally. We look forward to continuing to support your business!

Response from Smith.aiAug 27, 2025

Thank you for sharing your experience, and for the opportunity to respond. We know how critical it is for your business to receive every legitimate call. We take your concerns seriously, as evidenced by our efforts, which we detail below. When you first reached out on July 21, we immediately worked to schedule a meeting with our Senior Manager of Client Support, which took place on July 31, based on your schedule. The first step in the meantime was disabling call blocking while we worked to uncover why some valid calls were being marked as spam. During that initial meeting, a member of our tech team joined to help troubleshoot, and spam filtering was disabled on July 31 to resolve the issue. As a courtesy, we also applied a 50% credit for August, which you accepted. From the start, we advised that if the issue persisted, despite spam filtering being disabled, it could be tied to your phone provider. Reports from you on August 7 and August 21 confirmed the issue continued. Our team responded to both reports and, on August 22, advised you to disable Caller ID to resolve the matter. When we didn’t hear back, we followed up on August 26 to provide further assistance. At that time, you requested — and we granted — a free month of service. At this point, the next step is for you to follow up directly with your VoIP provider. We understand that this issue has been disruptive to your business, but we are limited in troubleshooting it further. We cannot control your VoIP provider, so that must be done by you, the account owner. With over 4,000 clients and a decade of experience, issues like these are thankfully rare but do arise from time to time. We remain committed to supporting you until this matter is fully resolved, and we hope at that time you'll revise your review to better reflect the work and effort we have (and will continue to) put in.