smileie.comReviews of smileie.com

These people , this product !! I am so impressed . I’m on the 4th set (I’m doing only the one’s that you sleep in ) and I can already tell a world of difference ! The one on one service is unparalleled . I was not getting the hang of making the impressions (I’m old !!) , but the dentist on Zoom helped me ASAP (and so patient !) became a really simple process . 10 million stars if possible .( My daughter first introduced me to Smileie ..her teeth are perfect now !)

The customer service for this brand is really good. They're easy to get ahold of, address questions quickly. For someone like me who has an acceptable bite but just wanted some teeth straightening, it's a great option.

I did smileie almost a year ago. It was only to move a single tooth some. I finished the protocol and the tooth never quite lined up. I actually wore the last aligner for longer than recommended to try to help. I have worn my retainers every night and sometimes in the day. That tooth moves slightly out again every single day bc the other teeth do not give it quite enough space. Its so close to being okay, but just not. The person they connected me with for help is not helpful. I also had one aligner randomly crack through no fault of my own and they charged a couple hundred to replace. Do not recommend. Edit: I have quickly heard back from this company after my review. They are offering a complimentary refinement process. I am accepting this offer in hopes it will remedy the situation. I will update this review with the final resolution. Edit Update: Unfortunately, the refinement aligners didn’t fit properly. I told Smileie they were extremely painful and felt wrong, but they insisted the aligners were made correctly. I wore them for a few days, but the pain was intense—so much so that I worried they might actually damage my teeth. I stopped wearing them. Later, Smileie told me the first set of refinement aligners shouldn’t have moved my teeth at all. However, they never acknowledged my concerns when I first reported the pain. When I compared the refinement aligners to my original ones, they appeared to be the same—seemingly based on my teeth before the initial 3-month treatment, not their current position. A few days after I stopped wearing the painful aligners, the tooth that had been under the most pressure and pain actually chipped—just as I had feared. The pain was clearly a sign that the aligners were applying incorrect force. Despite this, Smileie has refused to offer any compensation to fix the chipped tooth. What a nightmare. Also, they refuse to give any info on the dentist who was overseeing my treatment, does this violate HIPAA?

The experience was informative and quick. Thank you for your help!

She made things really easy and helped me with the impressions

I contacted customer service to replace my top retainer tray. Brett was timely and clear with his communication. When they did not arrive in what I thought was a normal period, I reached out again. He was quick to explain the problem and assured me they were in the mail. He has always been my point of contact; helpful, kind, and polite,

Having the consolation with the dentist to make the impressions was great! It made the difference. Hopefully the new trays will come soon and work great.

I was so nervous but the entire experience was great! Dr. Aron was so professional, kind and patient. Made making the tray impressions extremely easy. Was very grateful. Thank you.