Smile BrilliantReviews of smilebrilliant.com

I wish I had read the reviews first. The kit arrived late and then when it did I dont think it actually did anything. Not as expected

Very welcomed at their Orlando facility. Rebbeca is just wonderful and takes great care of customers by putting them in confidence. The best possible ambassador. Come and do your Rebecc photoshoot. Unfortunately Smile Direct does not have the sufficient level of technical skill for complex treatments and have declined the work. So can not give a feedback on their treatment.

Excellent experience with Selam! I found the Arlington, VA clean, easy to access and quick in getting me in-and-out. I look forward to receiving my kit.

The first thing I would like to point out is their shipping is awful. Took over a month to receive my custom-made impressions. So from day I ordered to finally receiving my impressions, that time was over a month so the shipping speed is a depressing. So why is this 4 stars, lets see the whitening kit does work, removed a few shades of teeth stains (im 22 with average stained teeth) You will not get pearly whites thats the truth. Another reason why is because they messed up my order (sent me 9 whitening syringes instead of 9 desensitizing syringes), BUT they told keep the whitening syringes and sent me the desensitizing gel I originally ordered for free.

Sent back my mold impressions and then complete silence - have emailed, tweeted, DM'd, raised support requests, called and left messages - all to no avail. I've basically paid $159 for absolutely nothing.

Hello, I am very disappointed in the business practices of Smile Brilliant. They are completely ignoring my requests for support. I ordered the deluxe night guard system with 4 night guards on November 12. I paid $214.00, including $35 just for expedited shipping. I paid extra to have these mouth guards come as soon as possible because I am leaving the country on December 5. My order number is #733669. I received my impression kit, and mailed it back as soon as I received in on November 18. It is now December 2, two weeks later and I have received nothing. I have called the company and left a voicemail. I have sent emails and contacted them through the website. They are not responding to my message. I desperately need this mouth guard because I will be out of the country for three months and my TMJ is getting worse every day. I am completely disappointed in this company, its business practices, and its inability to communicate with its customers. I will be demanding back my $214 immediately and will take my business elsewhere. I strongly advise anyone else against ordering from this company.

I've been waiting almost 7 months and nothing I paid for has arrived. As I have a photoshoot coming up I now have to find another place to purchase or pay again again at the dentist which is so annoying as I already paid 7 months ago. Customer service is useless and unhelpful. Don't waste your money.

Really disappointing. Product took over 2 months to deliver and was clearly a poor quality product. They did not honor the 45-day guarantee advertised on their website. Terrible product and worse customer service.