Smile Boutique NY is dedicated to creating beautiful, confident smiles with our custom dental solutions. As a trusted provider of high-quality, at-home dental appliances, we offer a wide range of products including flexible partial dentures, snap-on veneers, and night guards. With a commitment to exceptional craftsmanship and customer satisfaction, we make it easy and affordable to achieve the smile you’ve always wanted.
Smile Boutique NY (smileboutiqueny.com) has 253 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
smileboutiqueny.com
Website
smileboutiqueny.com
Category
Salons & Clinics
Location
Brooklyn, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My impression kit arrived quicker then expected overall the imoressions were easy to do with the help of the speacialist
Response from Smile Boutique NYAug 10, 2026
Thank you Rhys!
SP
SUSAN P.
The dental clip I received has metal…
The dental clip I received has metal that is clearly visible. The ads saw did not show metal like this. It’s the front tooth #7 that is missing. My family saw this and said we’re gonna get you an implant. You cannot wear that. I am requesting a refund.
Response from Smile Boutique NYAug 10, 2026
Dear Susan,
Thank you for sharing your feedback. We completely understand that when replacing a front tooth (#7), achieving a natural, comfortable look is your top priority, and we are sorry to hear that the appliance did not meet your expectations.
We would like to clarify how our product options work to help clear up any confusion:
1. Acrylic vs. Flexible Options
When selecting an Acrylic Flipper on our website, the product photos and descriptions explicitly show metal clasps (hooks). Because acrylic is a rigid material, metal clasps are necessary to secure the appliance safely to adjacent teeth.
2. Metal-Free Alternatives
To help customers avoid visible metal—especially for prominent front teeth—our website prominently displays and offers our Flexible (Flexi) Flipper options. Flexible flippers use pink, tissue-colored clasps that blend seamlessly with your gums, requiring no metal hooks at all.
3. Custom Appliance Policy
Because every appliance is custom-crafted to an individual's unique dental impression, we cannot offer refunds once an item has been manufactured to the exact specifications selected at checkout.
While we are glad to hear that you are exploring a permanent implant with your dentist, our customer support team is always available if you would like to discuss modifying the clasps or exploring an upgrade to a flexible, metal-free flipper in the future.
Sincerely,
Customer Care Team
Smile Boutique NY
KE
Kellie
Super happy with Smile Boutique NY my…
Super happy with Smile Boutique NY my appliance has been amazing great! The fit was perfect and it has helped with my confidence so much. This is a great option for anyone that has a missing tooth and needs one quickly at a great price!
Response from Smile Boutique NYAug 7, 2026
Thank you, Kellie!
CB
Chrissy B.
I really like how it fits and the exact…
I really like how it fits and the exact shade as my other teeth. The quality is great.. you cant even tell that I have a flipper.
Response from Smile Boutique NYAug 7, 2026
Thank you, Chrissy!
RI
Richard
Perfect solution for my missing tooth!
After a minor adjustment, my appliance fit perfectly. I have since retired it, as I had my crown seating yesterday on my implant. It was a perfect temporary solution for my missing tooth.
Response from Smile Boutique NYAug 7, 2026
Thank you, Richard!
DS
David S.
Its an affordable option but lot long term
I spent a few thousand dollars here and bought 2 devices. the highest end metal partial denture they had and then the flipper type acrylic partial denture.
the flipper: I liked it it was lightweight so I wore it. The color they picked for the teeth did not match mine. also from day 1 the fit was all wrong. I called them you have to ship it back they adjust it then you get it back but before that they make you talk to this grumpy guy who makes all sort of excuses and blames you. It made it about 3 months and the acrylic broke in half. I took care of it the best I possibly could. so that was a waste of a few hundred dollars. The fit was not great either.one tooth was always lower than the other and there was sharp edges.
the metal partial: this was the most expensive thing I paid about $1000 and it didn't fit. I called and no one would help me. I tried to return it for a refund they refused and when I tried to charge it back it had been 31 days so I have it. it works well as a paperweight. I should've just went with my dentist for this.
recommend not to go through these guys unless its a quick temporary fix.
Response to owner: I provided dentist made 3d scans which are much more accurate than your cheap impression kits. If anything it helped you.
The tooth has been removed it still does not fit because what you provided me is incorrect it's too small to even fit around my gums.
You can make excuses all you want but you provided poor customer service and didn't allow me to return the product.
Response from Smile Boutique NYAug 3, 2026
Dear David,
We would like to clarify several important facts regarding your order.
First, you did not take impressions using our impression kit. You provided a 3D intraoral scan completed by your dentist and informed us that an additional tooth would be extracted. At your request, we included that tooth in the partial denture.
After receiving the appliance, you contacted us and stated that it did not fit. During our phone conversation, we learned that the tooth had not yet been extracted. An appliance designed to replace a tooth that is still present cannot fit correctly until the planned extraction is completed. The partial was manufactured according to the scan and instructions you provided.
You later ordered a temporary acrylic appliance to use until the extraction was completed. When you reported that the acrylic appliance required adjustments, we immediately provided a prepaid return shipping label so our technicians could professionally adjust it. However, you chose not to return the appliance to us.
Every customer receives 60 days of unlimited professional adjustments with free shipping. Unfortunately, we cannot accurately adjust a custom dental appliance remotely. Once an appliance is altered by a customer or another dental provider, it is no longer covered under our adjustment or damage warranty.
Acrylic is a rigid material and may break if it is adjusted incorrectly or excessively. Since the appliance was modified outside our laboratory, we cannot determine what caused the damage.
Finally, all of our prices are clearly displayed before checkout, and your total purchases with our company were approximately $1,000.
We completed your appliances based on the dental scan and instructions you submitted, and we offered free professional adjustments when you reported an issue. We remain committed to helping our customers, but we cannot accept responsibility when the treatment plan changes or an appliance is altered outside our laboratory.
Updated response:
Dear David,
We would like to clarify several important facts regarding your order.
First, you did not take impressions using our impression kit. You provided a 3D intraoral scan completed by your dentist and informed us that an additional tooth would be extracted. At your request, we included that tooth in the partial denture.
After receiving the appliance, you contacted us and stated that it did not fit. During our phone conversation, we learned that the tooth had not yet been extracted. An appliance designed to replace a tooth that is still present cannot fit correctly until the planned extraction is completed. The partial was manufactured according to the scan and instructions you provided.
You later ordered a temporary acrylic appliance to use until the extraction was completed. When you reported that the acrylic appliance required adjustments, we immediately provided a prepaid return shipping label so our technicians could professionally adjust it. However, you chose not to return the appliance to us.
Every customer receives 60 days of unlimited professional adjustments with free shipping. Unfortunately, we cannot accurately adjust a custom dental appliance remotely. Once an appliance is altered by a customer or another dental provider, it is no longer covered under our adjustment or damage warranty.
Acrylic is a rigid material and may break if it is adjusted incorrectly or excessively. Since the appliance was modified outside our laboratory, we cannot determine what caused the damage.
Finally, all of our prices are clearly displayed before checkout, and your total purchases with our company were approximately $1,000.
We completed your appliances based on the dental scan and instructions you submitted, and we offered free professional adjustments when you reported an issue. We remain committed to helping our customers, but we cannot accept responsibility when the treatment plan changes or an appliance is altered outside our laboratory.
AK
AK
So happy!
The process of taking pictures and such in the beginning of the process could be a little better. The directions aren't specific enough, considering how particular they want things. But that minor annoyance isn't enough to take away a star.
That being said, I've only had them for a couple of weeks, so I can't speak to longevity, but so far, I'm thrilled with them. They look natural, fit better than the one I had from the dentist, and cost less considering how much I had to pay for dental insurance plus a partial at the dentist. I can talk well, and eat with them in. But the main thing is, I feel so much better about my smile. Would definitely buy from them again if I ever needed to.
Response from Smile Boutique NYAug 3, 2026
Thank you!
SU
Susan
Awful experience
Awful experience! I paid $344 and did not receive the flipper I ordered. I followed their instructions and watched their video and mailed back my impressions and lots of photos and the color match card. It had been 6 months instead of the 5 months they allow. They want me to pay $90 more to get my flipper. This is clearly a scam. Do not throw your money away-theres no customer satisfaction guarantee with them and no refunds. They take your $300 plus and you get nothing.
Response from Smile Boutique NYJul 27, 2026
We’re sorry to hear you’re disappointed with your experience. However, we’d like to clarify a few important facts for anyone reading your review.
Our very first instruction is to make your first impression and send clear photos to us for approval before mailing it back. This allows us to verify the quality of the impression and, if needed, guide you to retake it. Every kit includes enough material for multiple attempts, giving customers several chances to achieve an accurate impression at no additional cost.
Unfortunately, instead of submitting photos for approval, you mailed impressions that had not been approved and were not suitable for manufacturing. Because all of the impression material had already been used, a replacement impression kit was required, which is why there was a $40 charge.
Additionally, our checkout policy, which every customer agrees to before purchasing, clearly states that impressions must be returned within 150 days of purchase. Your impressions were submitted approximately 7 months after your order, which is why the standard $50 late fee applied.
Despite these issues, we have never refused to help you. We remain committed to working with you and completing your order. Please contact our customer service team, and we’ll be happy to assist you in moving forward.
We value every customer and always strive to provide a fair and transparent service.
