David W.
Scam pricing structure. And no results from gel.
My experience was similar to the other reviewers. I tried SmileActives and saw very little difference. I called and cancelled within the evaluation window. I did not take the option to return the unused product, which was probably where I went wrong. If you return the product I think you can get a full refund. But I was willing to pay for the original kit that I used. But then the charges just keep coming. I called again and was informed that "with the billing option I chose, I was committed to 6 months of product." So they sent me out an over-sized container of the stuff (supposedly my last 3 months worth) and charged me over $80 for it. Total scam. If you truly believe in your product you don't have to push it on people with scammy pricing traps. And btw, I have continued to use it, just to get rid of it, and still don't see any results months later. Don't buy this product!!
Response from SmileactivesSep 12, 2026
We’re sorry to hear about your experience, David. This isn’t the kind of experience we want for our customers, and we appreciate you taking the time to share your feedback. Transparency matters to us, and we’d like the chance to review your account, assist with the refund process, and make this right for you. Please feel free to reach out to our Smileactives Customer Care team at 1‑800‑207‑8952. We’re available daily from 7:00 AM to 10:00 PM and would be glad to help you directly.