Becky B.
A hidden subscription. Don't be deceived!
This company has deceptive practices, in my opinion. I ordered a trial package of teeth whitening gel and a pen and the agreed upon price was $32.35. A month or so later I received an additional package and was charged $47.46. I sent a chat, an email and tried to call to cancel this recurring order. I then was billed again another $47.46 and should have had my credit card company block the payment. Instead I reached out again the the Smile Actives company requested to stop the payments. Last month a THIRD TIME my card was charged $47.50! I did not receive another shipment. It took multiple calls and emails to finally get an answer. The representative states that upon ordering the trial package, I also agreed to the subscription. This is not obvious on the website! Conveniently, she also told me the cut off date for returns and a refund was a few days before I called. I am very unhappy that I was charged an additional $142.38 and given no opportunity for returning products or even a partial refund. On top of all this the product is minimally effective.