danbranchini
I get an overdue notice in the mail…
I get an overdue notice in the mail again which I don't understand since I am on automatic payment. so now I don't get a refill.this is the second time this has happened why??
Response from SmileactivesJun 12, 2026
We completely understand your concern and are sorry for any confusion regarding your membership, Dan. The introductory offer is designed to include future shipments unless canceled, so we want to make sure everything is set up correctly for you. Our Customer Care team would be happy to review your account, explain the billing details, and assist with any changes needed. Please give us a call at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM, so we can help get this sorted out for you.



