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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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G.
Cannot reach anyone to discuss subscription
Response from SmileactivesJun 15, 2026
We sincerely apologize that your recent experience with our Customer Care team did not meet expectations, G. Our goal is always to provide a transparent and positive experience. Please contact our Customer Care team so we can review your account and assist further. Kindly reach us out at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM.
Maureen S.
I have been using this product for several years now and I am not satisfied with the whiteness of my teeth. It does make a difference, but not as much difference as I would like. I have resorted to also using Truly White to see if that product will work any better.
Response from SmileactivesJun 15, 2026
Thank you for sharing your honest feedback, Maureen. We understand how important it is to achieve the level of whitening you're hoping for, and we appreciate the opportunity to offer a few tips that may help maximize your results. For best performance, always place your Pro Whitening Gel on top of your toothpaste before brushing. Consistency is key, so continue using one pump twice daily and brush for at least two minutes each time. It's also important to keep in mind that stain-causing foods and beverages such as coffee, tea, red wine, and soda can affect the whitening process and may make results take longer to become noticeable. With consistent use, we're confident you'll see further improvements over time. Thank you for making Smileactives part of your smile care routine!
John
I signed up for a one time purchase and at the very bottom of the email - hidden - you state that this is a recurring purchase and I will be charged every month. I never signed up for a recurring purchase. This is a scam!
Response from SmileactivesJun 15, 2026
We're sorry to hear about what happened, John. We'd like to clarify that the offer purchased was an introductory shipment followed by future membership deliveries unless canceled. We always encourage customers to review the offer details provided during checkout. We'd appreciate the opportunity to understand your concerns and assist further. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
Moomoo
I did not order any more SMILESCTIVES. I canceled this account months ago. I’m filing a complaint with the FTC AND MY CREFIT CARD COMPANY
Response from SmileactivesJun 15, 2026
We're sorry to hear about your experience, Moomoo. We understand how this may be unclear to you. We'd like to clarify that the offer purchased was an introductory shipment followed by future membership deliveries unless canceled. We always encourage customers to review the offer details provided during checkout. We'd appreciate the opportunity to understand your concerns and assist further. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
Pauline Vander B.
Keep your teeth white you can coffee every day doesn’t make your teeth sensitive
Response from SmileactivesJun 12, 2026
Thank you so much for sharing your experience, Pauline! It means so much to know our products are becoming part of your routine and helping you feel more confident in your smile. And we appreciate that you’re enjoying the benefits that Smileactives is giving you. Thank you for trusting Smileactives.
Tony L.
Just to be clear - I am not saying (even for a moment) that other people will not have better results than me. However, my wife and I have used this product for over a year, thinking we just needed to give it a long time to work (simply because it may take a while to un-stain the enamel of people in their 60s). The long and the short of it is, we have about resolved to the fact that while it may work for younger folks - it simply is not working for us. We have noticed absolutely no difference in the last year, and we both use it every day, religiously. Perhaps, as shared, when you get older (i.e. in your 60s), perhaps the product is not strong enough to remove six decades of yellowing. Perhaps that is why older people have yellowing teeth and can seemingly do nothing about it. We will likely cancel our subscription. We will chalk it up to lessons learned.
Response from SmileactivesJun 17, 2026
Hi Tony, we completely understand your frustration and truly appreciate you and your wife giving us a whole year of your dedication. Whitening teeth in our 60s can definitely be a steeper uphill battle, as decades of deep-set stains from coffee, red wine, tea, or soda take much longer to lift from mature enamel. Before you completely give up on your subscription, we’d love to share a few tips to help maximize your daily routine: always make sure to place one pump of your Pro Whitening Gel directly on top of your favorite toothpaste, brush gently for at least two full minutes twice daily with a soft-bristled brush to protect your enamel, and try to minimize those stain-causing beverages right after brushing. Consistency really is key, and while it takes more patience with deep discoloration, these small adjustments can make a massive difference in finally unlocking those brighter results you both deserve.
Harold
Happy with product!
Response from SmileactivesJun 12, 2026
We truly appreciate your awesome feedback, Harold! Thank you for sharing your Smileactives experience. It means so much to know our products are becoming part of your routine and that you’re enjoying the benefits they provide. Thank you for trusting Smileactives.
MJ
Horrible company. Tried to cancel they gave a special offer and didn’t deliver. Don’t think the product worked either.
Response from SmileactivesJun 15, 2026
We're sorry to hear about what happened, MJ. We genuinely want every customer to love their Smileactives experience. To help you get the best results, please be sure to use the recommended amount of gel twice daily and brush for a full 2 minutes each time. Our Customer Care team would be happy to help and review your account. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
