Amazon.comReviews of smile.amazon.com

Not my cup of tea

I bought an item, paid for it, and they shipped it in March. Two months later, in May, they charged me again for the same item. I have not had any purchases since that March purchase, so it is clear that the second charge was fraudulent. I reported it to my credit card company and they took back the money. Instead of Amazon admitting their error, they cut off my account until I pay the false charge.

"Community Management" is the WORST aspect of amazon.com. Manufacturer can manipulate this department into hiding negative reviews. ERGO Amazon review platform is NOT trustworthy. Lifx, manufacturer of malware lightbulbs, had had dozens of negative reviews disappeared by Amazon Community Management There is ZERO oversight of Community Management. Write a bunch of reviews? Have Community Management attention focused on you? Your reviewing career is over. No appeals. Their grasp of English nuance is disturbingly poor. Imbeciles evaluate reviews. Not understanding them they reject reviews. No No more amazon.

In September 2018, I bought a Cowon MP3 player at amazon.com (Order ID 111-1648818-9688242) from an external seller, JetAudio also named as COWON AMERICA, INC. and in turn a subsidiary of COWONGLOBAL.COM. The transaction was made in Spanish and the shipment was made to my home in Madrid, Spain. In June of this year, the touch screen of the device stopped working and being still under warranty period I contacted amazon who suggested I go to JetAudio, which I did and from that moment everything was trouble. First they told me that, please, I addressed them in English, when until then and as I said, all my contacts with Amazon and with JetAudio were made in Spanish. Then they repeatedly asked me to provide them with the ID and ASIN numbers that they should already know with my single name. Finally and to complete this nonsense, they inform me that I must provide a US address to send the player once it has been repaired (¡¡). I get back in touch with chat with amazon to inform them of the above and the person who attends me not only does not solve my problem but also by reiterating that in the end it is amazon who should be responsible for the bad practices of its external sellers, cut the chat abruptly leaving me with the word in my mouth. Amazon's prestige is based on good customer service and the solution to its possible problems, which in my case is notoriously false. To conclude, I bought a player of more than $ 400 and I am very afraid that I will have to carry a useless device or pay for its repair despite being still under warranty since neither JetAudio nor amazon.com want to take responsibility for this matter . I will never buy in Amazon again.

THIEVES AT WORK I ordered some sunglasses for my wife from Amazon.com in the US. They were a surprise, and when they arrived I told her to open then. Inside was an empty sunglasses case. The package arrived at our house unopened, but despite frequent attempts to get this resolved, Amazon are adamant it is not their issue. When you look (at the reviews, the overall score is quite good at 90%, but there are many examples orders being part-shipped or second hand items being sent instead of new. Do not order anything from Amazon.com!