Smart RetractReviews of smartretract.com

Response from Smart RetractJul 20, 2020

Hi Sherri--We received your return on April 2, 2020 and processed a full refund the next day on April 3, 2020 . We also emailed a Refund Confirmation Notice to you on April 3, 2020. We take pride in helping our customers, so please contact our Customer Service at 877-588-2530 or info@Smart Retract.com for additional assistance. Thanks, Deanna at Smart Retract.

Response from Smart RetractJul 17, 2020

Hi Bob, We are sorry to hear you are having issues using the gate with your cats, and we’d really like to help. We have many, many very happy cat owners using our safety gates, so usually there are some simple suggestions we can help you with to solve the issue. We take pride in helping our customers, so I’m sure we can help you find a solution. Please contact our Customer Service at 877-588-2530 or by email at [email protected] so that we can assist you further. Thanks, Deanna at Smart Retract.

Response from Smart RetractFeb 18, 2020

Hi Robert—we are sorry to hear you are having an issue with your gate and we’d like to help. The issue you have described is extremely rare and we offer a full one-year warranty for any defects in materials or workmanship. We take pride in our helping our customers, so I’m sure we can help you find a solution. Please contact us at [email protected]. Thanks, Deanna at Smart Retract.

Response from Smart RetractDec 11, 2019

Hi—we are sorry to hear you are having an issue using the gate with your cats. We have many customers who use the gate successfully with their cats, so we’d like to help find a solution to the problem you are having. Please send an email to [email protected], so that we can work with you to evaluate what’s happening and help find a solution. Thanks, Deanna at Smart Retract.

Response from Smart RetractNov 19, 2019

Hi John - Those problems are not typical and we should be able to help you with that. Please send an email to [email protected] so that we can work with you to evaluate what's happening and help to find a solution. Thanks - Marc