Aaron
Great
Great baby gate
Response from Smart RetractDec 10, 2020
Thank you for the awesome review, Aaron! Let us know if you have any questions. Thanks, Smart Retract

Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Aaron
Great baby gate
Response from Smart RetractDec 10, 2020
Thank you for the awesome review, Aaron! Let us know if you have any questions. Thanks, Smart Retract
Elizabeth
This is a great extra barrier for our two high energy dogs in the hall by our front door. We just moved in to a new house and needed some way to make sure the dogs don’t go through the front door by accident especially since we live across from a small park. We also like having a small area for visitors to enter into with the dogs on the other side of the gate. The dogs have time to cool down a bit before greeting people. We are training them to leave visitors alone but it’s a work in progress! Make sure to lock the gate at all times!!!! One time we left it unlocked and our German Shepherd dog managed to crawl over it when visitors came...the fabric does not stay taut unless you lock it! We wanted something less obtrusive than a regular dog gate and the white blends into the walls and floor and provides less visual clutter. One suggestion to the design folks... is there a way to design the latches so the screw holes are vertical and both screws go into the 2x4?
Response from Smart RetractDec 10, 2020
Hi Elizabeth--thank you for your review. Customer feedback is very important to us. A vertical bracket is an area our design team is currently looking into. We love to hear how customers are using Retract-A-Gate and their success stories, even those that are a work in progress. If you ever have any questions, please contact our customer service. Thanks, Deanna at Smart Retract.
Sherri
We have wooden stairs (no carpet) and were afraid for our 2 yr. old grandson. We couldn't let him out of sight for a moment. Since installing the Smart Retract system, we have had much greater peace of mind. The tension is too strong for him to unhook it, even in the "unlock" position. We keep it "locked," however, just to be sure. It was easy to install and is made of quality materials. Worth every penny!
Response from Smart RetractDec 10, 2020
Hi Sherri--thanks for the excellent 5-star review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. We know it is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thanks again and let us know if you have any questions. Smart Retract
Marissa
Very helpful customer service representative! She made sure we ordered all the pieces we needed.
Response from Smart RetractDec 10, 2020
Hi Marissa--Thank you for being a Smart Retract customer and for your wonderful 5-star review. We take pride in our customer service, so please let us know if you have any questions. Thanks, Smart Retract.
Erica
Love the Smart Retract. Is easy to install and very effective in keeping my puppy contained when required. It is great that I can see her through the mesh and she me without there being wooden or metal pieces for her to munch on. The mesh is very strong - she has thrown herself at it occasionally and just bounces back gently. Very excellent product. The customer service also is excellent. I called the company to ask a few questions and they were very pleasant, responsive and informative. They have the most secure paywall I have ever encountered. If you don't enter your address exactly as it is with your credit card company (e.g. don't enter Avenue if the card has your address as Ave) your order will be rejected. Very reassuring. Delivery was very rapid. I'm thrilled that I found this company and product. Finally the instructions come with a lot of detail for installation if this is to be used as a baby gate. The company clearly takes safety very seriously. Highly recommend.
Response from Smart RetractDec 10, 2020
Hi Erica--thank you for the wonderful 5-star Retract-A-Gate review! We are happy to hear you and your puppy are enjoying your safety gate. We take pride in our award-winning Smart Products and our customer service. So if you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
Erik
We absolutely love these gates. The kids and cat don't attempt to get thru it!!! Easy to setup and use.
Response from Smart RetractDec 10, 2020
Hi Erik--thank you for loving Retract-A-Gate! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. Thanks for your 5-star review and let us know if you have any questions. Thanks, Smart Retract.
Susan
This is our second gate... we love them... so easy and works perfectly!
Response from Smart RetractDec 10, 2020
Hi Susan--thank you for being a Smart Retract customer and for your excellent review! It is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. We take pride in our customer service, so please let us know if you ever have any questions. Thanks, Smart Retract
Soley
Love this product! Keeps my adventurous toddler contained better than anything in the world.
Response from Smart RetractDec 10, 2020
Hi Soley--thank you for your "love this product" review! We simply offer the best balance of features and security of any gate in its class. Please contact us if you have any questions. Thanks, Smart Retract