SmartpressReviews of smartpress.com

I've been involved in the print industry for over 20 years but just recently found Smartpress and ordered for the first time. The process was a great experience from start to finish! Ordering on the website was clear and simple, the price point was great, and when my customer surprised me with needing a much quicker in-hands date, the customer service team was incredibly helpful. Even though mine was a very small, first-time order, they treated me with kindness and respect, were able to help me upgrade my order to a same day print, and switch from shipping to counter pickup — with no hiccups. Not only did they switch my order to a same day print, they had it done that same morning which helped my contact to pick up in time to meet their other deadlines. I was extremely impressed on all fronts and definitely will place more orders in the future. I'm grateful they turned what could have been stressful circumstance into one where instead I found an additional solid print partner to work with!

The Smartpress order was easy to navigate, and the follow-ups were incredibly helpful. The entire process, from uploading the files to the final printing was wonderful. Thank you for your labor and quality work.

Great experience ordering and amazing product delivered! Website is so easy to use! Will use for any future pamphlet orders we need!

The calendars came out beautiful!!! Our employees love them!! We will be doing this yearly!

Smartpress was extremely patient and accommodating to the multiple different changes of the order and helped figure out issues along the way.

Quality product and amazing customer service!

I ordered a banner and stand for a conference. Smartpress kept pushing the expected delivery date and it required a lot of back-and-forth for me to get an answer on the source of the delay and whether I could expect to receive the product on time. Ultimately, the delay was due to Smartpress being out of stands and solved when I offered to buy a stand off Amazon so that the banner could be shipped on time. I didn’t mind this solution but did mind the uncertainty and that I had to hound people down to understand the problem and get to a solution. It would be good in these situations to proactively inform the customer about expected delays so they can make alternative arrangements if needed or work with you to get to a mutually acceptable outcome.

Everyone was super helpful. Color on the cards is fabulous.