SmartpressReviews of smartpress.com

Always quick responses from the team, awesome and reliable quality and easy to manage quotes.

a GENEROUS 3 stars for a high quality print, however in terms of actually receiving the things we ordered, that is a one star experience. We understand that proofing can take a day or two, but for it to take over two weeks from when we submitted our order to when we received our product is absolutely insane! For context most commercial printing companies (which I have worked with over a dozen) have a turnaround time from the day you submit a file to the day they start production of about two days, meaning that there is a person who is going over your proof. They will do several revisions of your proof on the same day as submission to make sure things move quickly. Smart Press could not have been further from this. Not only did it take two or three days at a time for them to respond, but at one point they sent us back a proof that clearly had issues. Another piece of context is that proofing is there for the printer to show you what they believe is the best attempt possible at recreating what the customer wants. It is their best effort. What we received as a proof for our envelopes was not only the worst effort, there was no effort. We received a proof back from Smart Press in which the city, state, and zip code had no spaces (CityST12345) on the envelope. That shows me a deep lack of care for the customer. So that, combined with the extremely long time to receive this terrible proof has led me to give this a very, very generous three star rating. The only reason it is not one star is because the product that was shipped is actually quite excellent.

Great service and so happy with how my order turned out.

The timeline of this project went a lot longer than expected. Once the proof was approved it did not get mailed out for 13 business days. I felt there was poor communication with why there was delays and it took me reaching out to get feedback on a ship date. Unfortunately, I have been informed that a lot of the pieces were pretty damaged upon arrival to our mailing list. I would not recommend mailing this type of mailer without an envelope

Great very helpful and responsive!

Been on the market for a printer ( not the machine, for high quality art prints of my creations) and im happy to not only have gotten the SAMPLER print book, but that the book actually had an assortment of options. It was shipped in a very timely manner and recieved with no fuss. Appreciate that very much. I highly recommend giving them a looksie if your in the market for a printer just due to the speed of service. Im tired of other companies just lacking in the service side, it matters how you treat people. I'd be fine with out of stock items just be up front and professional. Im super happy with what I got because it allows me to move forward as a self-made artist and gives me confidence to order from them again. [ I got my order within a week ]

Smartpress has the best customer service I’ve experienced. Their team is responsive, helpful, and genuinely invested in making sure everything turns out perfectly. On top of that, the print quality is outstanding. Colors are vibrant, details are crisp, and the final product always looks exactly how it’s supposed to. I couldn’t be happier with the results and would absolutely recommend Smartpress.

Before I even placed an order, the customer service was excellent, answering all my questions and guiding me through the process. Once I ordered our booklets, the team went the extra mile to ensure the pages were in the correct order. It was helpful to have such a quick turnaround time and delivery options. The final product turned out fantastic! We are very pleased with our experience!