David
A company deaf to appeals
This company appears unwilling to give customers the benefit of the doubt in any circumstances. We appealed against the £100 charge explaining that we had registered our vehicle registration number and that as a holder of a Blue Badge, we were authorised to park on the site; as far as we were aware, our parking was authorised and legitimate. We further pointed out that as disabled pensioners with legitimate reasons for our parking on the day in question, we felt that the charge was unfair. This was completely rejected in the reply to our appeal, so we are left with no option but to pay this unfair charge based on a technical error of some kind. If you have to use Smart Parking sites, collect photographic evidence to back up every detail of the process - their profit appears to be the major criterium for any judgement.


