SmartParkParkingReviews of smartparkparking.com

AWFUL PROCESS , Help your customers! I have proof of Parking , sent this off and followed procedure and they say they will respond in 35 Days before confirming outcome. Never replied , yet pass it onto a collectors as though I ignored the fine from the beginning , terrible terrible terrible

THIEF !!! In my opinion a scam company which is well supported by uncompetent organisation like POPLA. In their camera operated parking they calculate the time spent in the car park. They delibarately undercharge customer then penalise them for not paying enough when the customer do not have a choice but to pay what is demanded at the machine. DAY LIGHT ROBERY .... stay away from any of their parking !!!!

I paid 1.95 pence instead of two pounds for 2 hours. The machine accepted the change I paid, and I thought I could stay less than 2 hours. I left the car park in 90 minutes (30 minutes short of 2 hours). I got a letter 2 weeks later. I appealed first time on 26th Oct 2023 and just got an acknowledgment email. I appealed again once in November and December. All the 3 times just an acknowledgment message and not even a single reply. Got a letter from Debt Collectors demanding 160 pounds. I cannot understand why my case was sent to the Debt team when I appealed 3 times (with no reply from them), the case is on hold. I tried to explain Debt Collectors but they were rude and did not want to listen. Finally, I paid 160 pounds to them on 3rd Jan 2024. This week finally after 3 months, I got an email and letter from Smart Parking that they will give a discount of 45 pounds and stop the debt collection even though I already paid 160 pounds to Debt Collectors. Looks like Debt collectors have not updated the Smart Parking Ltd, that I have already paid. I have been given time until the end of this month to pay again even after paying. I am not sure what I am going to do with this. Emailed the complaints team once again but they will never reply. Never came across such worst SCAM in my life.

My 83 year old Father in law used a Pub car park to turn his car around following a medical appointment. Later that day he had to return. On leaving his appointment he again used the Pub Car Park to turn around as the road was narrow. He was issued with a Parking Charge as they claimed he had parked for several hours and not paid. In between these appointments he was at another medical centre, proving he had not parked. We appealed to Smart Parking and they upheld the fine. We appealed with POPLA and Smart Parking withdrew the Parking Charge. If I was a business wanting to use a Parking Company I would avoid this company at all costs. Shame on you, you money making scammers.

No worthy of one star, this company are ripping people left right and centre. Will avoid these car parks at all costs. Was sent a fine for driving into a car park tried to pay to park but the machine wasn’t working and no signal for the app to work. Appealed but it was refused without us knowing so then sent a debt recovery letter so paid it just to get them off our case, then received another letter to say it hasn’t been paid. Good job I screenshot the payment confirmation. But non the less I now have the stress of providing evidence for their competence. Scammers!

Avoid this company where possible because I received a £100 fine from them after parking in Howard St car park in Belfast despite being able to prove on a credit card statement that I had paid, I appealed but it was rejected. Parking Charge Notice: TC8326468A

Really disheartening. I parked in a carpark nearby an out of hours gp for my 12 week old son on a Sunday evening (out of hours) for a bank. It was very cold and my son was very ill. I was unable to find parking elsewhere and in order to make his appointment on time and avoid walking aimlessly in the cold with my poorly newborn, I parked there. Despite my appeal, it was rejected. No compassion and understanding, especially my plea surrounding the cost of living crisis and Christmas coming. Really disappointed to say the least. Have a heart.

Would give 0 if I could. My wife had parked in a bank using smart parking regulations on a Sunday evening when the bank was closed and the car park pretty much vacant. She had parked there as it was near a medical facility as our newborn 2 month old son was very ill and needed medical attention. My wife is not from the area so didn’t want to drive around trying to find alternative parking that could be far away from the medical facility on a very cold night. We also had a very ill 2 year old at home with me and I was also ill so naturally my wife had a lot of worries. Smart parking fined her and even on appeal with these extreme circumstances upheld the appeal and the lack of empathy in the email was horrible. A scummy company who do not even operate with ombudsman- says everything about them.