SmartParkParkingReviews of smartparkparking.com

I stopped in an empty car park in Reading to pick someone up. I was there for 12 minutes and 15 seconds. I did not see the signage as it was dark. I received a penalty notice with a fine for £60, which seemed excessive. I appealed in the hope they would be lenient but ready to accept the decision of the appeal. They acknowledged reciept of my appeal, then I heard nothing until I recieved 2 letters, 19/04/24, from Debt Recovery Plus, saying the fine had gone up to £170 with 10 days to pay it. I managed to contact debt recovery by phone but they could do nothing, it is impossible to contact Smart parking on the phone. I have emailed them to complain and have just had an auto reply saying I will not have a reply for at least 7 days. This company seems to operate a policy of entrapment. I am reporting them to the British Parking Association for breaching their code of conduct relating to appeals Section 23.8. anyone with similar complaints please complain.

VILE MONEY GRABBING SCUM AND THE ATTITUDE OF THE PARKING WARDEN WAS ATROCIOUS!!!

I parked at Willen Lake car park in Milton Keynes. They have cameras to show what time you enter the car park and when you leave you type in your car registration number into the ticket machine which then calculates how much you owe. I paid the requested amount and left. Two weeks later I received a parking charge notice which I appealed providing evidence from my bank that I had paid the requested amount. My appeal was rejected on the grounds that the machine does not calculate the parking charge and it is up to the motorist to ensure that the payment is for the correct amount of time. What is the point then of ANPR cameras operating the system? If I further appeal to POPLA I lose the right to a 50% reduction of the fine. Having read previous reviews here I feel that there is no point in doing so as POPLA is just as corrupt as Smart Parking. Interestingly Smart Parking does not recognise the independent ombudsman and you can’t make an appeal through them. I will avoid parking in any of their car parks in future.

i paid for a two hour slot, offered up my credit card, but the machine deducted 10p less than it should have. i did not notice this. i only parked for 1.5 hours. three weeks later they hit me with £100 PCN. i wrote a detailed explanation using the online appeals process. All their communications with me were in writing except for the Appeal Result - this was sent by email and lost in the junk mail. i have no evidence of receiving this. They now say i cannot appeal as more than 28 days have passed. When i contact Smart Parking they say it is with the Debt Collection company. when i contact the Debt Collection company they won't accept any talking - 'Pay or go to the Magistrates Court'. So i am awaiting a Magistrates Summons! This is a fraudulent dishonest company using every trick to trap and bully the innocent into paying large fines. mine is up to £170 now.

Smart Parking. What a joke! More like Smart Rip Off Scams. 7/1/2024 Lincoln Central Train Station Long Stay. Both ticket machines were out of order and repeatedly rejected my credit card Tried to load Ringgo Parking app.but that failed. 10 minutes to pay had already ticked by. Left car park and drove half a mile to NCP Brayford. Parking fee £12.95 How can Smart Parking demand £100 when the fault lies with them.? An appeal has been rejected. The price of honesty makes the whole debacle totally ridiculous. I'm so annoyed. This company deserved to be exposed for their bullying tactics. An Email reference "SmartParking" is winging its way to the BBC. Rip Off Britain and Panorama could have a field day.! 😭😢😂 If you have been scammed in the same way, forward your very own unfortunate experience. Best of luck

I have been stung by Smart Parking once before so I am extra cautions when parking in there. I was last there on the 11th Feb and was out 10 mins under the hour. I received a fine from then stating that I had paid insufficient funds. Now I knew I'd paid so even if it was only 70p for the hour I was still covered by 10 mins. I knew I'd paid more so fortunately I'd paid on my card and found proof on my statement that I paid 80p for 2 hours so I was well covered. I have just sent off my appeal..How many people are getting stung by these greedy sly people? My advice to everyone is to pay by your card so you have evidence otherwise it's your word against theirs, also keep the receipt if possible

I have my parking ticket still in my possession and the time I entered the car park is clearly shown, however the time I left is not. I am scrupulous in my time keeping and I am sure I left at least 20 minutes before the allotted time was up yet the demanding letter says I was 18 minutes over the time. How can I prove otherwise other than to take smartparking at their word ! Do they not give any leeway to the deadline ? The number of dissatisfied and angry customers makes enlightened reading or does smartparking ignore these reviews ? All this has served to do is to make me determined never to visit ANY smartparking sites in the future and to inform anybody I am in contact with to avoid this rogue setup at all cost.

Terrible company! Ableist with extortionate prices. For shame on you