Smart Kids PlanetReviews of smartkidsplanet.com

We had an issue with a toy purchased through Smart Kids, and they were very helpful in getting it replaced quickly. Their customer service has been very helpful.

Easy to view and order items and also very prompt customer service reply when questions arise

After receiving the wrong items the first time. I contacted the company and was sent free return labels. I was sent the correct items. Donna was very responsive on email.

Needless to say, Smart Kids Planet provides quality products for children of all ages. However, the backbone of any company is its employees. I recently reached out to SKP regarding an order, and although the error was determined to be on my end, Customer Service Representative, Donna Wilson, patiently worked with me to resolve the issue. She was extremely courteous, attentive, and prompt in her responses. It was truly a positive experience. Thank you, Donna.

I ordered laptop. Preschool Learning activities, a birthday gift for my granddaughter! Unfortunately, I had thought it got lost but Donna replied to my email and gave information and I was able to locate it. Their customer services is top notch! I will be ordering soon for my grandkids.

Thank you for understanding the problem with the return and know that I appreciate your kind willingness to refund me for the entire amount despite it never showing up. Donna, was always very polite in our correspondences and neither of us understand the confusion by UPS. I was so excited to give the game to my grandson so to find out that he already had one was disappointing. I have bought from you before and after that game and it has always been a pleasure to do business with you. The games and toys etc all look amazing and I’m sure are pleasing to all those who purchase them. All the best, Holly Wolfert Sent from my iPad

I love this company! The coolest toys and games that are thoughtfully chosen, lots of options to choose from - Ive bought such interesting, fun gifts that I haven't seen anywhere else! The Customer Service is amazing - Donna was so helpful when I needed to make a change on an order. Very happy customer here!

My original review is below but I'm providing an update...less than 24hrs after posting a 1 star review, I received an email from SKP. The summary is that they only use Amazon's shipping service and are not drop shipping from Amazon. True or not, it's a bad look when my order arrives is the packaging we're all too familiar with. They did make amends given the feedback I provided. Original: Beware of extreme mark up on products that are available on Amazon as my package arrived from.... Amazon! Lesson learned and will not buy from again nor recommend to anyone