SmartHost, LLCReviews of smarthost.net

Response from SmartHost, LLCAug 6, 2023

Client was flooding network port, affecting hardware node performance , and services to other clientele. This is a violation of our AUP/TOS. His service was therefore capped, and not suspended, as a reasonable remedy, until he gets such usage under control. Client knows what he was doing, was intentionally doing it, and knows it was wrong. He even used the name "hacker" on his account, and I don't doubt with his usage patterns he is doing something abusing, also against our AUP/TOS. Any password changes would not be related to the issue at hand. We did not specifically change any passwords due to the above abuse related issue.

Response from SmartHost, LLCJul 2, 2023

Not a SmartHost client. Wrong company obviously. Reported.

Response from SmartHost, LLCMay 8, 2023

We do not refund after service delivery, as long as no problems on our end. In this case, client was attempting to install Windows O/S on a Linux VPS. We informed him that is not supported, but it can be done, but they are on their own with such. We do provide Windows ISOs in the system for such needs. They did not have technical skillset apparently to handle such. Not our fault, we delivered the exact service that was ordered. They were also advised to order a Windows VPS otherwise, and we would have transferred prior payment to such new service for them.

Response from SmartHost, LLCNov 28, 2022

Client WAS refunded, prior to this review, when it was clear we could not work with him. Client had minimal understanding of VPS market, and typical hosting hardware utilized in hosting industry in the small-medium provider category. He was provisioned on Xeon E5 v1/v2 series hardware, not the newest gear out there, but perfectly capable of provide adequate services, especially at the low prices we charged for the package selected. Sometimes it is better to be on older hardware with far less users/load on it, then the newest hardware loaded full with clients...performance will be better. We do balance our nodes well, and make sure not overloaded. Older hardware gets decommissioned when the cost to maintain and power it no longer is viable compared to installing new equipment. Client had no understanding that different hosting providers utilize different hardware, and expected every hosting provider to only use the newest just because a couple providers he knows do. He specifically ordered a "Budget VPS" which is ultra high resources, at a very low price, provisioned on older hardware! Client also failed to read our Terms of Service, and accused of not telling him policies in advance, not listed TOS in advertisements, when he specifically agreed to them when he placed the order. Basically, he blamed us for his failures and lack of understanding. We tried to explain everything to him, and even come up with alternatives on different hardware, or even a deal on newer hardware at reasonable prices (just not budget rates...), but it went no where. We issued a refund when we found that we just couldn't work with him and better he moved along elsewhere. ;-( Unfortunately we cannot please every client, no matter what we try, and regardless of how good our services are. Obviously for every poor review out there, there are hundreds of happy clients that don't both to do reviews.

Response from SmartHost, LLCOct 26, 2022

Ignore. Was not ever an active client with our company. Fraudster that was just denied service activation from us. Florida billing address, based on NY order on the IP, and coming from Nigeria! Yea right....