privileged M.
'budget hosting'
Putting the 'budget hosting' badge is not a good reasoning to refuse providing customer support and destroying my data for my money. Eventually you either do it without charging me, or take it serious. UPD. There was no abuse, man. UPD2. Yes, yes, I'ma devil you are saint. Any proofs 'for abuse or non-payment'? Anonymous owner, baseless abuse claims.. tell me about hogwash. Professional customer service, this isn’t.
Response from SmartHost, LLCApr 5, 2025
Sounds like someone got their service suspended/terminated for abuse. Anonymous posting, sounds like a load of hogwash. We don't touch client data. You either got yourself suspended/terminated for abuse or non-payment. Backups are your own responsibility. Update: You posted an anonymous review, so of course we cannot look up specific details of your account. Supply some identifying detail so we can look up your account, and we'll gladly respond back with the specifics. Regardless, we are one of the oldest and most respected hosting providers in the industry (35+ years), probably doing this since before you were even born. We would not last in business that long if we played games with client data. I stand by our previous statement: "We don't touch client data. You either got yourself suspended/terminated for abuse or non-payment. Backups are your own responsibility."