SmartCruiser.com Reviews | Read Customer Reviews of smartcruiser.com

SmartCruiser.comReviews of smartcruiser.com

4.7245 reviews
Travel Agencies
4800 N. Federal Highway, Suite D-200, Boca Raton, Florida

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SmartCruiser.com

About SmartCruiser.com

SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/

SmartCruiser.com (smartcruiser.com) has 245 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: smartcruiser.com
Category: Travel Agencies
Location: Boca Raton, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: November 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SmartCruiser.com reviews

Showing 207 reviews with 5 stars · Clear filters

Sally
Jul 25, 2019
Our travel agent Kin Tuchek was…
Our travel agent Kin Tuchek was knowledgeable. She knew all the ins and outs of our Alaska Cruise. This woman is so personable and fun to work with. She has great communication skills. Also quick to response to any question we had!
Response from SmartCruiser.comJul 25, 2019
Thank you for your feedback. Kim is a great asset to our team and is very knowledgeable. We are so glad you enjoyed working with her. Thank you for allowing us to assist you and we hope to help you with your next cruise vacation
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Jane F.
Jul 22, 2019
Great Personnel at SmartCruiser
I have a great travel agent, Patti, with SmartCruiser. She has handled every weird thing I have come up with. It always works out and she goes above and beyond, even when I am being dense. I booked a shore excursion and then the stop at that port was canceled by the cruise line. I called in a panic and the customer service person was terrific (sorry I can't remember her name). I have nothing but high praise for the SmartCruiser personnel who have taken care of me.
Response from SmartCruiser.comJul 23, 2019
Thank you for your feedback. We are here to help you plan your cruise vacation and all the details. We are glad that Patti has been able to handle all your requests. She focuses on your details for you. We appreciate your business and look forward to working with you on your next cruise vacation
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Rafael
Jul 10, 2019
Easy to deal with
Easy to deal with. Great pricing and good onboard credits.
Response from SmartCruiser.comJul 10, 2019
Thank you for your feedback. We're so glad you found the process to be easy and with great value. We look forward to working with you again.
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John
Jul 8, 2019
Every thing seems to be going smoothly…
Every thing seems to be going smoothly to date. Please keep us advised of any changes on your end.
Response from SmartCruiser.comJul 8, 2019
That's great to hear John. Certainly will keep you informed. We appreciate your trust in us to plan another cruise vacation for you. We are sure your upcoming one will be great too. We've enjoyed working with you for many years. Thank you for your loyalty
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Peter
Jul 8, 2019
I have used Smart Cruiser on several…
I have used Smart Cruiser on several occasions and have always been very pleased by the people I have spoken to. Everyone has always been helpful and courteous.
Response from SmartCruiser.comJul 8, 2019
Thank you for your feedback. Your comments are greatly appreciated. We do our best to provide our clients with great service and value. We appreciate your loyalty and look forward to helping you again when you are ready to cruise.
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Earl
Jun 19, 2019
Sandy was very helpful in booking my…
Sandy was very helpful in booking my cruise. She was also very patient and did not pressure me in any way. It was a pleasure working with her.
Response from SmartCruiser.comJun 20, 2019
thank you for your feedback. We are so glad you enjoyed your experience planning your cruise vacation with Sandy at SmartCruiser.com We strive to provide great service and value and look forward to helping you again.
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Emanuela
Jun 10, 2019
Very good company for booking my cruise…
Very good company for booking my cruise and helpful
Response from SmartCruiser.comJun 12, 2019
Thank you for your feedback. We are happy to know that you had a good experience planning your cruise vacation with SmartCruiser. We look forward to helping you plan the next one.
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Michael
Jun 2, 2019
Best Website, Best Prices, Excellent HUMAN Customer Service
I was quite impressed with the site and the customer service. I checked prices on pretty much every service and this this one had the easiest interface, clearest pricing, and actually the best prices as well. The other sites really put me off a lot with deceptive "up to x%" cash back schemes that made it impossible to know what the real cost is. What really impressed me, though, was the customer service. I had trouble getting the booking to process so I used the instant message help desk. Even though it was not during business hours a helpful rep picked it up and sorted it out for me, which included calling me in Japan. That was such a great help.
Response from SmartCruiser.comJun 2, 2019
Thank you for your feedback. We appreciate your kind words. We strive to provide great service and excellent value to our guests. We are so happy you enjoyed the experience. We look forward to helping you plan your next cruise vacation
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