SmartboxmovingandstorageReviews of smartboxmovingandstorage.com

We ordered 4 smart boxes initially and they were a day late being delivered. We ordered an additional 3 smart boxes and they were also a day late being delivered. We scheduled all 7 smart boxes to be picked up on May 31 (gave two weeks notice) and 5 of the boxes arrived on June 1, and the remaining 2 boxes were delivered on June 2. All 7 boxes were emptied on the 3rd and were originally scheduled to be picked up on the 5th. Today is the 8th and all smart boxes are still on my driveway. The most frustrating thing is when you call the customer service number the people who answer the phone have no information. They tell you they will contact the local office and have someone get back to you. That does not happen. I was calling the customer service number earlier and the representative hung up on me while I was describing the lack of follow-up from the local office. This business model is a good concept, but the delivery is poor, and the customer service is abysmal. After posting this review I received a call from the general manager of the Nashville location. He told me he had taken the customer service function away from the 877 number and would handle that locally. He went on to explain the tire of the fork lift used to move the smartboxes was slashed and they were waiting on a replacement. Today is the 14th and the boxes were originally scheduled to be picked up on the 5th. They are still in my driveway!!! I just called the Nashville office and no one is available, but they will call me right back...

I would rate zero stars if I could. I live in Nashville and this company was supposed to pick up on June 1. We scheduled this pickup almost 2 months out. The company could not make the June 1 pickup and could give no answer as to why. Because of this, we now have to go into arbitration with the owners of our old house. This is the worst company I have ever dealt with in my life. The customer service reps will say anything to get you off the phone so that they can pass off the issue to someone else. Pay the extra money and go with a reputable company.

We rented 2 storage units for 2 months for a renovation and kept them on site. One unit was fine, the other must have had a hole in the roof in the back away from the door. Mold and mildew all over and the roof had started to bow and was covered with green mold. Many items now ruined. I called the company and they said since it was on our property they will not compensate us in any way. Stay far, far away from this company, they do not stand behind their storage units.

My husband and I are planning an across country move and they came in cheaper than every other place. However when I called to finalize our quote that was when we started running into problems. They do not deliver units to our area. The best they could do was we would have to go to a local warehouse and load our items there. So I asked them if they could deliver it to my in-laws. I am there almost daily and dropping our packed boxes there and loading it up there would not be a huge issue. Even though their facility is in the EXACT same city as my in-law's house, they would not deliver it to their house. Our quote included door to door delivery and they would not reduce our initial quote on a service they could/would not provide. I thanked them for their time and booked with a different company.

They are giving my sister hell. The crate was damages with over 2000 dollars with of things destroyed. They will not be reimbursing her & are giving her weeks of paper work to try to get basically nothing back. She also has to take time off of her new job to try and solve the problem. They are also making her drive to a far location to do this I her new area she is obviously not familiar with. Um... Pictures of everything..Paperwork...This company will not save you time or money. Very rude. Unacceptable. More work than necessary. ABSOLUTELY STaY AWAY.!!!!!

Despite claims to the contrary, Smartbox is unfamiliar with the paperwork required for military moves. (They actually forged one of the required documents I needed to receive reimbursement.) On top of that, they completely destroyed one of my crates and everything in it. I was still required to pay the entire cost of the move.

DO NOT CHOOSE THESE PEOPLE. I have been constantly messed around. Their staff could not spell my name correctly after SEVERAL calls from myself and my partner. Meaning they could not email me the contract I needed to sign and deliver by a certain date to receive same day pick. Once they finally sent the contract (2 days later) they said I had to deliver it before a certain time on the same day, mind you I am at work so unable to stop work to review their contract. I simply had to sign the contract and send it as I had 5mins before the deadline. On the phone they NEVER mentioned a re-delivery fee otherwise I would have chosen another company like Taxi-Box. I called them for re-delivery with the assurance they would call me back for confirmation. I didn't receive a call. I had to call them back!! And they said the exact same thing! So 2 days later I finally received a call back. Now they are charging me a $100+ delivery fee on top of the $200+ I already paid for 14 days storage!!!!!! Like I said. DO NOT CHOOSE THESE PEOPLE!!!!

The pros -- the boxes in great shape and easy to use. Once you're able to get through, the customer service reps were generally polite and helpful. The cons -- getting through is a nightmare. I just waited on the line for over ten minutes before I could get service. If I was not trying to get my boxes back, I would have gone somewhere else. The initial drop off was a disaster. First, they did not show up as scheduled, which caused us issues because it delayed our project. And when they did show up, they damaged my electric gate by running into it with either a box or the forklift. They did not leave a note and denied that they caused the issues. I just ordered my boxes back. I will be glad to close out this relationship.