Small Pet SelectReviews of smallpetselect.com

Response from Small Pet SelectApr 28, 2026

Hi Jennifer, thank you for taking the time to share your experience. We're sorry to hear that the last two orders haven't been up to the quality you expect from us. This is not okay and we completely understand your frustration. We did want to mention that our team reached out to you on April 24th regarding order #1505423, so please check your inbox (and spam folder just in case!) — we'd love to get this sorted out for you. Hi Jennifer, Thanks so much for your feedback regarding order #1505423, I'm here to help however I can! If you’re seeing anything off, a quick description of the concern along with a few photos (ideally showing the hay in its original packaging and as a whole) would be super helpful. This gives us a better picture of what’s going on and lets us loop in the warehouse team if needed. You can also check out our FAQ: Problem with an Order or Product? I look fur-ward to your reply, Milisa🐾 We take quality concerns seriously. If you haven't seen our message, feel free to reach back out to us directly and we'll get on it right away. Thank you again, Jennifer, we look forward to receiving your detailed reply and photos.