Michelle
Inconsistent Hay Quality Too Many Times
Second delivery in a row that had one 10 pound box of hay 50 percent brown, dead, bad smelling hay that had both my pigs and I sneezing from themold/dust. The pigs would not eat the hay. This has been going on longer than two shipments. No refunds, no knowing ahead of time that the shipment. Refunded me one box earlier this year but said they won't do any more. I cannot afford to pay for unusable hay. I am canceling my monthly subscription that is between 50-75 dollars. I just spent 30 dollars at a chain pet store for hay that was in better condition.
Response from Small Pet SelectOct 12, 2026
Hi Michelle, Thank you for being a loyal Small Pet Select customer and for sharing your concerns. We truly appreciate your continued support, and I'm disappointed to hear that your guinea pigs haven't been happy with their recent Timothy Hay deliveries. We understand how important consistent hay quality is, especially when your guinea pigs depend on it every day. As a natural agricultural product, Timothy Hay can vary in color and texture between harvests, but concerns about unusual odors, excessive dust, or possible mold are something we take seriously. I've reviewed your previous correspondence with our Customer Service team, including the assistance we provided earlier this year. Our last conversation was approximately two months ago, and we haven't received a new report about these recent shipments. Michelle, we'd really appreciate the opportunity to review the hay you're describing. Please contact us at [email protected] with photos of the affected hay so we can look into your concerns and discuss the options available. We value your years of support and hope to continue being a trusted source of Timothy Hay for your guinea pigs. Small Pet Select