E.V.
Delayed delivery
I placed my order 27 August 2026, still no package 02 October 2026. I live in New Zealand. Today I emailed and asked for a refund. Yet to receive a reply, saddened by non delivery. I appreciated the fact there was strong communication for the first few weeks. Not sure what to make of this whole experience. Disheartened ..... 5 October.... it has arrived.. Waiting for night time so I can view the spectacle.
Response from SmallhappyingOct 12, 2026
Dear E.V., Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team