Mike C.
I ordered a 36” Carro Extended Downrod…
I ordered a 36” Carro Extended Downrod for a ceiling fan I purchased on Amazon and didn’t read the description that the rod didn’t come with an extension wiring. This was my mistake as it was clear in the description. I emailed customer service and Hugo Ho responded the next day asking me for a specific model for my fan so he could include the cable at no extra charge. The downrod with extension wiring and a safety cable was shipped and received by me in just a few days. About two week later I had a chance to install my patio fan without any issues. My thanks and appreciation to Hugo Ho and the team at Smafan.com for their excellent service and follow up emails asking if I had any questions or needed further assistance. I would happily order from Smafan.com when I purchase my next fan or lighting project as they had excellent customer service, great deals, and fast shipping. The trifecta of a great business.
Response from smafan.comApr 9, 2026
Thank you so much for taking the time to share such a thoughtful review. We’re really glad everything worked out smoothly with the extended downrod and wiring, and that your patio fan installation went well. It was absolutely our pleasure to help, and I truly appreciate your kind words about the support and follow up. Our goal is always to make sure customers get exactly what they need so their project can move forward without headaches. Thanks again for your trust and support. Whenever you’re ready for your next fan or lighting project, we’ll be here and happy to help.